# Change an order's status

Move an order along as you prepare, ship and deliver it, or cancel it, so your team can see where every order stands.

Each order has an order status that says how far along it is. You change it from inside the order.

## Before you start {#before-you-start}

- You need the Manager or Admin role. For Staff and Marketing users, the status control is hidden.

## Steps {#steps}

1. In the sidebar, select **Orders**.
2. Select the order's row to open it.
3. Under **Update Status**, open the list.

   ![An order's details with the Update Status list open, showing Pending, Confirmed, Processing, Shipped, Delivered and Cancelled](https://www.neuralpartners.ai/help/engage/change-an-orders-status/update-status@2x.png)

4. Choose the new status.

## Good to know {#good-to-know}

### When it saves {#when-it-saves}

The change saves as soon as you choose it, and you'll see "Order status updated to *status*". It's added to the order's **Activity** tab under **Order Activity**, with who made it. The customer isn't emailed.

### The statuses {#the-statuses}

You can choose **Pending**, **Confirmed**, **Processing**, **Shipped**, **Delivered** or **Cancelled**. The current status is the one selected.

### Cancelling an order {#cancelling-an-order}

**Cancelled** is in the same list. Choosing it marks the order **Cancelled** straight away, with no confirmation. It doesn't refund the customer or email them, so refund in Stripe if you need to. To undo it, choose another status.

### Order status isn't payment status {#order-status-isnt-payment-status}

The order status says how far along the order is. The payment status, such as **Paid** or **Refunded**, is separate and isn't in this list. A partly refunded order stays **Paid**.

### With a customer looking at the screen {#with-a-customer-looking-at-the-screen}

The status control is hidden while Privacy mode is on.

## Related {#related}

- [Orders overview](https://www.neuralpartners.ai/help/engage/orders-overview/)
- [Customers overview](https://www.neuralpartners.ai/help/engage/customers-overview/)
- [Use Privacy mode with a customer](https://www.neuralpartners.ai/help/engage/use-privacy-mode-with-a-customer/)