# Add media from an AI assistant

Ask Claude or ChatGPT to list the images and video in your media library, or to add a file from a link, so it can use them in the website changes it drafts.

Images your assistant places on your website have to be in your media library first. Through Neural MCP, your assistant can see what's in the library and add new images and video to it from a link.

## Before you start {#before-you-start}

- Connect your assistant first. See [Connect Claude or ChatGPT to your workspace](https://www.neuralpartners.ai/help/neural-mcp/connect-claude-or-chatgpt/).
- Adding a file needs the Marketing role or higher. With the Staff role, your assistant can list your media library but not add to it.
- In ChatGPT, this needs ChatGPT Business or Enterprise.
- The file you want to add must be at a direct link to the file itself.

## Steps {#steps}

1. Ask your assistant what's in your media library.
2. To add a file, give your assistant the link to it.
3. Tell it the alt text that describes the image.
4. If you want the file in a folder, name the folder.
5. If the file is private, tell your assistant to upload it as Sensitive.
6. Ask your assistant to use the file in the page or section you're working on.

## Good to know {#good-to-know}

### What your assistant sees {#what-your-assistant-sees}

- The images and video in your media library, newest first.
- Documents in your media library don't appear.
- Nothing in your **Sensitive** folder appears.

### Adding a file {#adding-a-file}

- Files come from a link only. A direct link to the file works. A link to a web page that only shows the image doesn't.
- A file you attach in the chat can't be added. Give your assistant a link to the file, or add it yourself from **Media** in Neural Core.
- Images: JPEG, PNG, WebP or GIF. Video: MP4, WebM or QuickTime. SVG files can't be added from a link.
- An image can be up to 10 MB, and a video up to 25 MB. For a larger image, make it smaller. For a video over 25 MB, add it yourself from **Media** in Neural Core (in the sidebar, under Neural Showroom), where videos can be up to 100 MB.
- Images and video only. Documents, such as PDFs, can't be added.
- A folder you name is created if it doesn't exist, up to 3 levels deep.

### Photos of people and customer content {#photos-of-people-and-customer-content}

A file uploaded as Sensitive goes to your **Sensitive** folder. Your assistant can never list what's in that folder or place those files on a page. If you ask it to place one, it tells you:

"One or more files are in this workspace's Sensitive folder, which assistants connected from outside cannot place. Ask the person to place it from the dashboard, or choose another file."

Place the file yourself in Neural Core, or choose another file.

### Using a file on your website {#using-a-file-on-your-website}

Once a file is in your media library, your assistant can place it in a website change it drafts. The change is still a draft until a person publishes it in Studio.

### If your assistant says it can't {#if-your-assistant-says-it-cant}

- **"Staging website changes needs the Marketing role or higher on this showroom. Ask a showroom admin to change your role."** You have the Staff role. An Admin in your workspace can change it to Marketing or above. Then connect again.
- **The file is too large.** Make the image smaller. For a large video, add it yourself from **Media** in Neural Core.
- **It can't see a file you uploaded.** If the file was uploaded as Sensitive, your assistant never lists it.

## Related {#related}

- [Edit your website from an AI assistant](https://www.neuralpartners.ai/help/neural-mcp/edit-your-website-from-an-ai-assistant/)
- [Neural MCP overview](https://www.neuralpartners.ai/help/neural-mcp/neural-mcp-overview/)
- [Connect Claude or ChatGPT to your workspace](https://www.neuralpartners.ai/help/neural-mcp/connect-claude-or-chatgpt/)