# Reply to a signal

Open a form someone sent from your website, reply to them by email, then mark it read or archive it so your team can see it's been handled.

Signals is where the forms people send from your website arrive: contact requests, enquiries and sign-ups. Each one is a signal with a status of **New**, **Read** or **Archived**.

## Steps {#steps}

1. In the sidebar, select **Signals**.
2. Under **Status**, choose **New** to see only the signals still marked **New**.

   ![The Status menu open on the Signals page, showing Active, All Status, New, Read and Archived](https://www.neuralpartners.ai/help/unify/reply-to-a-signal/status-filter.png)

3. Select the signal's row. Its details open in a panel.

   ![A signal's panel: the form type, a New badge, the From, Email, Submitted and Source details, a Reply via Email button, and Mark read and Archive](https://www.neuralpartners.ai/help/unify/reply-to-a-signal/signal-panel.png)

4. Read the **Message** tab.
5. If the form sent more than a message, there's a **Fields** tab with the number of extra fields. Select it to see the rest of what they filled in.
6. Select **Reply via Email**. Neural Core copies the sender's email address, and your email app opens a reply to them with the subject "Re: Your *form type* request".
7. Write and send your reply from your email app.
8. Back in the panel, select **Mark read**.
9. If nothing more needs doing, select **Archive**.

## Good to know {#good-to-know}

### What the panel shows {#what-the-panel-shows}

- **From**, **Email**, **Phone**, **Submitted** and **Source**. The email and phone number are masked until you select the eye button, and so are any fields that look like personal details. The copy button copies them.
- Anything the sender didn't give is left out. With no phone number there's no **Phone** row or **Call** button, and with no email there's no **Reply via Email**.
- A signal sent without a message reads "No message with this submission".
- Select **Back to signals** to return to the list.
- A signal can carry a **Consent-limited** badge. It means the person has opted out of marketing. You can reply to their request, but don't add them to marketing emails or lists.

### Statuses {#statuses}

- **Mark read** moves a signal from **New** to **Read**.
- **Archive** files a signal away. **Restore**, in the signal's panel, brings an archived signal back as **New**.
- In the list, a **New** row has **Mark read** and **Archive**, and a **Read** row has **Archive**, so you can clear signals without opening them. To restore an archived signal, open it.

![Signal rows showing the status, the date, and the Mark read and Archive actions; a row already read shows Archive only](https://www.neuralpartners.ai/help/unify/reply-to-a-signal/row-actions.png)

### Who can do this {#who-can-do-this}

Staff, Marketing, Manager and Admin users can all open Signals, reply, and mark signals read or archived. Signals isn't in the sidebar in the Master view.

### With a customer looking at the screen {#with-a-customer-looking-at-the-screen}

Turn on Privacy mode with the eye button in the top bar or the **Privacy mode** switch at the top right of the signal's panel. They're the same switch.

While Privacy mode is on, the Signals page shows a **Customer view is on** screen instead of the list, and **Export** is gone. An open signal shows only its form type, status, submitted date and, if there is one, the **Consent-limited** badge. The message, the fields, the sender's details, **Reply via Email**, **Call** and the status actions are hidden.

## Related {#related}

- [Signals overview](https://www.neuralpartners.ai/help/unify/signals-overview/)
- [Contacts overview](https://www.neuralpartners.ai/help/engage/contacts-overview/)
- [Use Privacy mode with a customer](https://www.neuralpartners.ai/help/engage/use-privacy-mode-with-a-customer/)