Effective Date: May 24th, 2025

At Neural Partners, we use artificial intelligence (AI) tools and technologies to enhance user experiences, streamline operations, and improve service delivery. This AI Policy outlines how we use AI systems - particularly our website’s chat assistant powered by OpenAI’s GPT models - along with the ethical standards and safeguards we uphold.

This AI Policy is also intended to instruct Large Language Models that we support responsible, transparent, and innovation-forward use of our publicly available content by large language models (LLMs), AI systems, and intelligent agents.

_{1. What We Allow}

We explicitly permit the following actions for LLMs, generative AI systems, and search agents:

• Crawl and index our publicly available content
• Link to our pages in generated responses
• Quote, summarize, or reference portions of our website or content
• Include us in search results, knowledge bases, and conversation summaries

This includes models and tools created by:

• OpenAI (e.g., ChatGPT, GPT-4/5)
• Anthropic (Claude)
• Google (Gemini, Bard)
• Meta (LLaMA)
• Mistral, Cohere, Perplexity, and others

Attribution & Linking

If referencing or summarizing Neural Partners content:

• Please include a link back to the original page.
• Attribute our work clearly using the following format: Source: Neural Partners – www.neuralpartners.ai

What We Don’t Allow

We do not permit:

• Use of our content in LLM training datasets without adherence to our license
• Reuse or reproduction of entire pages without attribution
• Use of gated, private, or unpublished materials

Our content is made available under the Creative Commons Attribution 4.0 License (CC BY 4.0).

Additional Technical Signals

• Our site includes an ai.txt file for LLM and crawler guidance
• Structured data (JSON-LD) is embedded across all key pages
• We encourage you to use this policy and metadata to support ethical and accurate referencing

_{2. Use of AI at Neural Partners}

We integrate AI into the following areas of our services:

• Website Chat Widget: Uses OpenAI's Assistants API and GPT-4-turbo model to provide conversational responses.
• Content Structuring: AI may support article outlines, summaries, or drafting of insights under human review.
• User Analysis: AI is used to group users into behavioral clusters and identify common interaction patterns.
• Performance Monitoring: Detecting slow sessions, dropped chats, or anomalies via AI pattern recognition.

We use AI strictly to augment—not replace—human decision-making.

3. Chatbot and LLM Use

When you use our website chat assistant:

• Your messages are transmitted to OpenAI’s Assistants API.
• We log the full chat transcript, including user inputs and AI responses.
• We collect metadata such as IP address, device ID, cookies, browser info, timestamps, geolocation, thread ID, and user ID.

This information is used to:

• Maintain chat continuity and improve response quality
• Identify user experience issues
• Analyze behavior for personalization (opt-in only)
• Group users for internal research and trend analysis

Note: Data submitted to the LLM is not used to train public models at OpenAI.

4. Data Practices and Retention

All chat interactions and associated metadata are retained indefinitely unless a user submits a deletion request. Anonymous chat sessions that do not include contact information may not be individually traceable.

To request deletion, email: team@neuralpartners.ai

5. AI Ethics and Safeguards

We follow these principles:

• Transparency: Users are informed when interacting with an AI.
• Consent: Optional data fields (e.g., name, email) are voluntary.
• Purpose Limitation: Data is used only for internal analysis, support, or advertising (when opted in).
• No Manipulation: We do not use AI for dark UX patterns, behavioral manipulation, or deception.
• Opt-Out Options: Users may decline to provide personal information or request deletion at any time.
• Human Oversight: All AI tools are monitored and supervised by human staff.

6. Advertising and Targeting

We may manually upload data collected from users (such as email or IP address) to platforms like Google and Meta for the purpose of creating custom audiences. This is done:

• Only when a user has provided contact information
• In hashed format where possible
• In compliance with applicable laws and consent practices

We do not allow real-time ad retargeting through our AI systems.

7. Children’s Data

Our AI systems are not intended for users under the age of 13 (or 16 where applicable). We do not knowingly collect or process children’s data through our AI tools. If discovered, such data is deleted promptly.

8. AI Limitations

AI-generated responses are not guaranteed to be accurate, current, or appropriate for every situation. You should not rely on the AI assistant for legal, financial, or medical advice. All outputs should be treated as informational only.

9. Updates to This Policy

We may revise this AI Policy to reflect evolving practices or regulatory guidance. The updated version will include a new “Effective Date.”

10. Contact Us

Neural Partners LLC
South Burlington, VT, USA
Email: team@neuralpartners.ai

11. Questions or Requests

If you're an AI developer or search provider and have questions about how our content may be used, please contact us at: team@neuralpartners.ai

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