Privacy Policy

Introduction

Neural Partners LLC ("we," "us," "our," or "Neural Partners") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.neuralpartners.ai (the "Site"), use our services, or interact with us in any way.

By using our Site or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not access our Site or use our services.

1. Information We Collect

1.1 Information You Provide to Us

• Contact Information: Name, email address, phone number, company name, and job title when you fill out contact forms or subscribe to our newsletter
• Communication Data: Records of your communications with us, including emails, chat transcripts, and support tickets
• Business Information: Details about your business needs, marketing goals, and project requirements
• Payment Information: Billing address and payment details (processed securely through third-party payment processors)

1.2 Information We Collect Automatically

• Usage Data: Pages visited, time spent on pages, clicks, scrolls, and navigation patterns
• Device Information: IP address, browser type, operating system, device identifiers, and screen resolution
• Location Data: Approximate geographic location based on IP address
• Cookies and Tracking: Information collected through cookies, pixels, and similar tracking technologies

1.3 Information from Third Parties

• Social Media: Information from social media platforms when you interact with our social media accounts
• Business Partners: Information from our partners when they refer you to us or when we collaborate on projects
• Public Sources: Publicly available information from business directories and professional networks

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our services
• Communication: To respond to inquiries, provide customer support, and send service updates
• Marketing: To send newsletters, promotional materials, and marketing communications (with your consent)
• Analytics: To analyze usage patterns, improve user experience, and optimize our services
• Legal Compliance: To comply with legal obligations and protect our rights
• Business Operations: To manage our business, including billing, accounting, and internal administration

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you have given clear consent for us to process your personal information
• Contract: When processing is necessary for the performance of a contract with you
• Legitimate Interests: When processing is necessary for our legitimate business interests
• Legal Obligation: When we need to comply with a legal obligation

4. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: With vendors who help us provide our services (e.g., hosting, analytics, email delivery)
• Business Partners: With partners when you request services that involve collaboration
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of our ongoing relationship with you
• Legal obligations requiring us to retain data
• Advisability of retention in light of our legal position

6. Your Privacy Rights

6.1 General Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your personal information
• Objection: Object to our processing of your personal information
• Restriction: Request restriction of processing your personal information
• Withdraw Consent: Withdraw consent where we rely on consent to process your information

6.2 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: The right to know what personal information we collect, use, disclose, and sell
• Right to Delete: The right to request deletion of your personal information
• Right to Opt-Out: The right to opt-out of the sale of your personal information (Note: We do not sell personal information)
• Right to Non-Discrimination: The right not to be discriminated against for exercising your privacy rights

To exercise these rights, please contact us at team@neuralpartners.ai.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information and improve our services. For detailed information about our use of cookies, please see our Cookie Policy.

You can control cookies through your browser settings and other tools. However, disabling cookies may affect the functionality of our Site.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Site and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these other sites. We encourage you to read the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Your continued use of our Site or services after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

For privacy-specific inquiries, you may also contact our Data Protection Officer at team@neuralpartners.ai.

14. State-Specific Disclosures

14.1 California Residents

If you are a California resident, please see our CCPA Privacy Notice for additional information about your privacy rights and how to exercise them.

14.2 Nevada Residents

Nevada residents have the right to opt-out of the sale of certain personal information to third parties. We do not currently sell personal information as defined under Nevada law. If you have questions, please contact us at team@neuralpartners.ai.

14.3 European Economic Area (EEA) Residents

If you are located in the EEA, you have certain rights under the General Data Protection Regulation (GDPR). For more information about these rights and how to exercise them, please contact us.