Cookie Policy

Effective Date: September 21, 2026
Last Updated: August 22, 2026

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function properly, remember your preferences, and provide information to website owners about how visitors use their site. We also use similar technologies including pixels, local storage, server-side tracking, and software development kits (SDKs).

This Cookie Policy explains how Neural Partners Inc. ("Neural Partners," "we," "us," or "our") uses cookies and similar tracking technologies on www.neuralpartners.ai (the "Website") and on our products and services.

This Cookie Policy works in conjunction with our Privacy Policy and, where applicable, our Data Processing Addendum.

Our Approach to Tracking

Neural Partners uses a privacy-first, server-side analytics approach. This means:

Types of Cookies and Technologies We Use

Strictly Necessary (Always Active)

These cookies and services are strictly necessary for the Website and our products to function. They cannot be disabled.

Name / Service Purpose Duration
Session cookies Maintain your session as you navigate the Website and product Session
Security cookies Protect against cross-site request forgery and similar attacks Session
Load balancing Ensure reliable Website and product performance Session
Sentry (Functional Software, Inc.) Error monitoring and performance tracking to maintain Website and product stability Session

These services operate independently of your consent choices because they are required for security, fraud prevention, and basic functionality.

Analytics (Opt-Out)

Analytics run by default and stop when you decline through our consent banner, enable Global Privacy Control, or ask us to stop. We collect this data to understand how visitors use our Website. Unlike traditional cookie-based tracking, we process most analytics data server-side.

Name / Service Purpose Duration
neural_id First-party identifier used to recognise a returning visitor across sessions 1 year (browser cookie). The associated identity record is retained for 24 months from your last active visit, measured on inactivity.
session_id Tracks your current browsing session Session
consent_status Remembers your cookie consent choice 1 year

Associated device and browser aliases expire when an identity record reaches 24 months of inactivity.

Server-Side Processing

When you consent to analytics, your data may be processed by:

For the complete list of third-party processors used in connection with the Website and our products, see our Subprocessor list.

Functional (Optional)

These cookies enable enhanced functionality and personalization.

Name / Service Purpose Duration
Chat preferences Remembers chat widget state and conversation context 30 days
UI preferences Stores interface preferences (e.g., collapsed sections) 1 year
Language and region Remembers display preferences 1 year

How to Control Cookies

Cookie Consent Banner

When you first visit our Website, you'll see a consent banner with clear choices:

Essential cookies keep the site working. We use first-party analytics (PostHog) and onsite marketing (Klaviyo) to understand what is useful. We do not run advertising or retargeting pixels.

Analytics run unless you decline. Your choice is saved on this device and respected on every visit, and an opt-out is also enforced on our servers so that a later visit cannot override it.

If you do not make a choice, we record no choice. We do not treat the absence of a response as an affirmative choice on your behalf, and we do not represent that we hold one. You can decline at any time using the banner, by enabling Global Privacy Control, or by contacting us.

Global Privacy Control (GPC)

We honor the Global Privacy Control browser signal. When we detect GPC, we automatically:

You can enable GPC in browsers like Firefox, Brave, and DuckDuckGo, or through browser extensions. Learn more at globalprivacycontrol.org.

Browser Settings

You can also control cookies through your browser:

For browser-specific instructions:

What Happens When You Decline

When you decline analytics (or have GPC enabled):

We still:

We do not:

Do Not Track (DNT) vs. Global Privacy Control (GPC)

We do not respond to the older "Do Not Track" (DNT) browser signal because there is no industry standard for how to honor it.

We do honor Global Privacy Control (GPC), which is a newer, more specific signal with clear legal recognition under U.S. state privacy laws (including the California Consumer Privacy Act).

Cookies Set by Third Parties

Because we use server-side analytics, we minimize third-party cookies. However, some third-party services may set their own cookies:

We do not control these third-party cookies. Please refer to the respective third party's privacy policy.

Cookies on Customer Storefronts and Sites

Neural Partners technology may power websites, storefronts, and applications operated by our Customers (such as showroom operators). Cookie use on those sites is controlled by the operator of the site, governed by the operator's own cookie policy and privacy policy. We act as a service provider to the operator and do not set or read cookies on those sites except as instructed by the operator. See our Privacy Policy for our role in this context.

Updates to This Policy

We may update this Cookie Policy to reflect changes in our practices or technology. We will update the "Last Updated" date and, for material changes, provide prominent notice on our Website.

Contact

If you have questions about our use of cookies:

Neural Partners Inc.

Mailing Address: 390 NE 191st St, STE 65820, Miami, FL 33179

Related Policies

← Back to Legal Center