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AI Policy

Effective Date: November 9, 2026 Last Updated: November 9, 2026

Introduction

Neural Partners Inc. ("Neural Partners," "we," "us," or "our") builds and uses artificial intelligence to enhance our services and the experiences of our Customers and their end users. We also publish guidance for AI systems and operators that may interact with our publicly available content.

This AI Policy explains:

  • How we use AI in our operations and products
  • How AI features process your information, and our commitments to you
  • How AI systems may use our publicly available content
  • The ethical principles and safeguards that guide our AI work

This AI Policy works in conjunction with our Terms of Service, Master Subscription Agreement ("MSA"), Acceptable Use Policy ("AUP"), and Privacy Policy.

Part 1: How We Use AI

1.1 AI-Powered Features

We use AI across the Website and our products. This includes:

  • Conversational AI assistants (including our marketing-site chat assistant, Sasha) for helping users navigate our services
  • Content generation including product copy, marketing materials, and assistive writing — always reviewed by humans before publication
  • AI-enriched catalog data including product tagging, categorization, and attribute extraction
  • Semantic search, ranking, and recommendations that surface the most relevant content for your query
  • Image generation for marketing visuals (when used, AI-generated visual content is attributed where practical). No Customer Content is submitted to image-generation tools.
  • Analytics and user grouping to understand behavior patterns and improve product experience
  • Fraud detection and abuse prevention
  • Advertising optimization through advertising platforms (with consent)
  • Sales follow-up drafting: an AI assistant may draft follow-up emails to business contacts in an open sales conversation. A member of our team reviews and approves every message before it is sent. Messages sent from the assistant's own address identify the assistant as AI. We do not use these follow-ups, or replies to them, to train AI models.

1.2 AI Disclosures You Will See

Where AI features appear in our Website or products, we surface clear disclosures, consistent with MSA §4.6 and applicable laws (including California Business & Professions Code § 17941, the Colorado AI Act, and other applicable AI disclosure laws):

  • Chat assistants display a header label and first-message notice that you are interacting with AI
  • AI-generated content is labeled as "AI-assisted" with reviewable context
  • AI-enriched catalog fields carry a disclosure that some product details were generated automatically and may contain errors
  • AI-ranked search results carry a "Powered by AI" label
  • Customer-facing chat widgets on storefronts include the required "you are chatting with an AI assistant" disclosure

You can usually request to speak with a human when interacting with our AI features.

1.3 What We Collect When You Use AI Features

When you use our AI features:

  • Your messages, prompts, and other inputs are transmitted to our systems and processed by our AI model providers to generate responses
  • We log AI interactions, including inputs and outputs, for service operation and quality
  • We collect metadata such as IP address, device information, timestamps, and session identifiers

This information is used to:

  • Provide and improve the AI experience
  • Maintain conversation continuity within a session
  • Detect and respond to abuse or technical issues
  • Conduct analytics in accordance with our Privacy Policy

1.4 No Training on Paid Customer Content

For paying customers of the Neural Core platform, we commit in MSA §4.2 and DPA §4.3:

Neural Partners will not use Customer Content (including Customer Data, Product Data, AI Inputs, and AI Outputs) to train, fine-tune, or improve Neural Partners' or any third-party generative AI models, and we will not permit our Subprocessors to do so.

For visitors to the Website, newsletter subscribers, prospects, and other non-paid relationships, AI inputs and outputs may be reviewed by us to operate, secure, and improve our services. Our AI model providers (including Anthropic, PBC) operate under their own commercial terms that prohibit training on API inputs and outputs by default.

1.5 Aggregated, De-Identified Data

Consistent with MSA §4.3, Neural Partners may use aggregated, de-identified data derived from your use of our products — including search behavior, conversion signals, ranking interactions, click-through rates, and feature-usage telemetry — to operate, secure, and improve the Services, including to improve search, ranking, retrieval, and recommendation models. Such aggregated, de-identified data does not include personal information, raw queries containing personal information, or any data that identifies you or any customer-specific content.

1.6 Limitations of AI

You should understand that:

  • AI-generated outputs may contain errors, inaccuracies, biases, hallucinations, or inappropriate content
  • AI outputs do not constitute professional, legal, financial, medical, or other expert advice
  • Human oversight is maintained for our AI systems, but we cannot guarantee the accuracy or appropriateness of all outputs
  • You are responsible for reviewing and verifying AI outputs before relying on them or publishing them
  • AI capabilities, features, and underlying models may change at any time

1.7 Restricted AI Use Cases

Certain uses of AI are prohibited by our AUP §4 and certain categories of regulated data may not be submitted to AI features by our MSA §3.4, including:

  • Generating CSAM, sexual deepfakes, or non-consensual sexual content
  • Generating content designed to defraud, deceive, or impersonate any real person without disclosure
  • Operational guidance for weapons of mass destruction or offensive cybersecurity tooling outside authorized security-research contexts
  • Automated decisioning that produces legal effects on individuals (credit, employment, housing, insurance, healthcare) without meaningful human review
  • Processing HIPAA-regulated PHI, PCI cardholder data (outside the Stripe flow), COPPA-protected children's data, GLBA financial data, FERPA records, BIPA biometric data, or government-issued identifiers in non-designated fields — except with our prior written consent

See the AUP §4 (AI-Specific Restrictions) and MSA §3.4 (Restricted Data Categories) for the full list.

1.8 Data Retention

AI interactions and associated metadata are retained as described in the Data Retention section of our Privacy Policy (website assistants: no longer than ninety (90) days) and, for paid Customers, in our Data Processing Addendum. To request deletion of your data, email privacy@neuralpartners.ai.

Part 2: How AI Systems May Use Our Content

This section is intended for operators of large language models (LLMs), AI systems, search engines, and intelligent agents that may interact with publicly available Neural Partners content.

2.1 What We Permit

We explicitly permit the following uses of our publicly available content:

  • Crawl and index our public web pages
  • Include our pages in search results, knowledge bases, and AI training corpora (subject to our license terms below)
  • Quote, summarize, or reference portions of our content in generated responses
  • Link to our pages when providing information to users

This permission extends to AI systems created by OpenAI, Anthropic, Google, Meta, Mistral, Cohere, Perplexity, and others.

2.2 Attribution Requirements

If you reference or summarize Neural Partners content, please:

  • Include a link to the original page when possible
  • Attribute clearly using: Source: Neural Partners — www.neuralpartners.ai

2.3 What We Do Not Permit

We do not permit:

  • Bulk reproduction of entire pages without attribution
  • Use of our content in commercial training datasets without compliance with our license terms (Section 2.4 below)
  • Access to gated, private, customer, or unpublished materials
  • Misrepresentation of our content, positions, or capabilities
  • Use of our content to generate misleading endorsements, fake reviews, or content that falsely attributes statements to Neural Partners

2.4 Content License

Our publicly available content (the marketing site, blog posts, articles, FAQs, and similar published materials) is made available under the Creative Commons Attribution 4.0 International License (CC BY 4.0). This means you may share and adapt our content for any purpose, provided you give appropriate credit. See creativecommons.org/licenses/by/4.0/ for the full license.

This license does not cover:

  • Customer Content or any data on Customer-operated storefronts powered by our technology
  • Content behind authentication
  • Proprietary platform documentation, APIs, or product surfaces
  • Trademarks, logos, or brand assets (which are governed by separate trademark law)

2.5 Machine-Readable Access

We publish public, read-only structured information about our services and content for AI systems and agents. The current list of these resources, including our data feeds, our llms.txt and llms-full.txt files, and any agent interfaces we offer, is maintained at www.neuralpartners.ai/.well-known/ard.json, with a human-readable index at www.neuralpartners.ai/feeds/. No authentication is required.

These resources are provided "as is" and may be changed, limited, or withdrawn at any time without notice. Please cache responses for at least one (1) hour and honor our robots.txt. Use of content obtained through them is governed by Sections 2.1 through 2.4.

Part 3: Our AI Ethics Principles

3.1 Core Principles

Transparency

Users are clearly informed when they are interacting with an AI system. We disclose our use of AI in content creation, search ranking, and other features where AI shapes the experience.

Human Oversight

All AI systems are monitored and supervised by Neural Partners personnel. AI augments human decision-making; it does not replace it for consequential decisions.

Privacy by Design

We minimize data collection, honor privacy signals like Global Privacy Control (GPC), maintain a clear no-training commitment for paid Customer Content, and do not use AI to circumvent user privacy choices.

No Manipulation

We do not use AI for dark patterns, behavioral manipulation, deceptive practices, or content designed to mislead.

Users can choose not to provide personal information beyond what is required for basic functionality. Users can request deletion of their data and exercise other privacy rights at any time. See our Privacy Policy for details.

Accuracy and Honesty

We strive to ensure AI-generated content is accurate and clearly distinguished from human-created content when relevant.

Safety and Restriction

We do not permit our AI features to be used for the categories of content and activity prohibited by our AUP §4, and we do not accept the categories of regulated data prohibited by MSA §3.4 without an express written agreement.

3.2 What We Don't Do

  • We do not use AI to generate fake reviews, testimonials, or endorsements
  • We do not use AI to impersonate individuals or create deepfakes
  • We do not use AI to target vulnerable populations or exploit psychological vulnerabilities
  • We do not use AI to make consequential decisions about individuals (legal, employment, credit, housing, insurance, healthcare) without meaningful human review
  • We do not use Customer Content from paid Customer accounts to train generative AI models
  • We do not allow our Subprocessors to train on Customer Content beyond what is necessary to provide the Services

Part 4: Third-Party AI Services

We use the following third-party AI services:

Service Provider Purpose Training on Our Data?
Claude Anthropic, PBC Conversational AI, generative features, ranking, recommendations No — Anthropic's commercial API prohibits training on API inputs and outputs by default
Foundation models via Amazon Bedrock Amazon Web Services, Inc. Selected foundation models accessed through Amazon Bedrock Bedrock does not use Customer prompts or completions to train AWS or third-party models
Selected third-party models via OpenRouter OpenRouter, Inc. Routing to selected third-party models for catalog data processing. Listed for transparency. OpenRouter is not a subprocessor unless Customer Personal Data is routed through it. No: zero-data-retention and no-training settings are enabled for our account
Locally hosted open-source models (e.g., Gemma) Self-hosted in Neural Partners' AWS Selected product features run on locally hosted open-source models Not applicable — models run within our AWS environment; no data transmission to model author

Each provider has its own privacy and usage policies. We select partners who align with our commitment to responsible AI use. For the complete list of AI-related Subprocessors used in connection with the Neural Core platform, see our Subprocessor list.

Part 5: Compliance with Applicable Laws

Our AI practices are designed to comply with the AI and privacy laws that apply to us, including:

  • California Business & Professions Code § 17941 (chatbot / AI disclosure)
  • Colorado Artificial Intelligence Act (high-risk AI systems)
  • CCPA / CPRA and other U.S. state privacy laws (automated decision-making opt-out where applicable)
  • Canadian privacy law (PIPEDA and Québec Law 25)
  • Sectoral laws and regulations governing specific industries (healthcare, finance, education)

We monitor the EU AI Act and GDPR/UK GDPR (automated decision-making, transparency) and will update practices if we serve EEA/UK customers or an applicable law reaches us.

To report a suspected violation of our AUP §4 (AI-Specific Restrictions), a deepfake or impersonation involving our products, a privacy issue with AI features, or to request human review of an automated outcome:

Contact

For Users

If you have questions about how we use AI or want to exercise your privacy rights:

Neural Partners Inc.

Mailing Address: 390 NE 191st St, STE 65820, Miami, FL 33179

For AI Developers and Researchers

If you're an AI developer, search provider, or researcher with questions about using our content:

We welcome inquiries about responsible AI collaboration.

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