Sustainability & Ethics
Effective Date: May 23, 2026
Last Updated: May 23, 2026
At Neural Partners, sustainability and ethics are foundational, not aspirational. Our governing documents empower us to consider the impact of our decisions on society, the environment, and future generations. We exist to create a material positive impact, not just short-term business results.
Our Purpose
Neural Partners Inc. exists to build value through innovation and impact. We operate with a multi-stakeholder approach, considering the interests of:
- Our team and future hires
- Customers and the communities they serve
- Our partners and supply chain
- The environment — both local and global
- The long-term independence and sustainability of our business
We believe in principled leadership and operate accordingly.
Our Commitment to B Corp Standards
Neural Partners is preparing to apply for Certified B Corporation status. We are actively aligning our operations with the B Impact Assessment framework and intend to formally pursue certification, in accordance with the eligibility criteria for new companies.
In the meantime, we operate in the spirit of B Lab's Pending B Corp model. More information is available at bcorporation.net.
Our Code of Ethics
Our internal Code of Ethics outlines ten principles that guide every decision we make:
- Integrity and Honesty
- Privacy and Security
- Social and Environmental Stewardship
- Customer-Centric Commitment
- Respect and Inclusion
- Continuous Learning and Innovation
- Accountability and Transparency
- Conflict of Interest Management
- Legal Compliance
- Ethical Use of AI
We treat our Code not as a checklist, but as a culture.
Ethical Use of AI
We recognize the profound societal impact of artificial intelligence and the responsibility that comes with designing, deploying, and integrating AI technologies. While we are not affiliated with any formal ethical board or regulatory body, we align our internal practices with widely accepted principles for responsible AI development, including those set forth in UNESCO's Recommendation on the Ethics of Artificial Intelligence.
Our commitments to the ethical use of AI include:
- Human-Centered Design. We prioritize human dignity and autonomy in the development and application of AI systems, ensuring that technology serves human values and rights.
- Transparency and Explainability. We strive to design and use AI systems that are understandable to stakeholders, including customers, users, and the public. When required by law or otherwise appropriate, we disclose when and how AI systems are being used. See our AI Policy for specific disclosures.
- Fairness and Non-Discrimination. We actively work to identify and mitigate biases in data, algorithms, and outcomes, aiming to promote fairness and avoid harm to marginalized or vulnerable groups.
- Accountability and Oversight. We maintain clear processes to ensure that human oversight is integral to all stages of AI system development and use. Responsibility for outcomes remains with our human teams.
- Privacy and Data Governance. We protect personal data and uphold privacy rights throughout all AI-related processes, including a commitment in MSA §4.2 not to train AI models on paid Customer Content. See our Privacy Policy and Data Processing Addendum for additional information.
- Environmental Responsibility. We assess the environmental impact of our AI models and infrastructure choices and prioritize sustainability in our technological decisions.
- Safe and Restricted Use. We prohibit categories of harmful AI use through our Acceptable Use Policy, including deepfakes, CSAM, and mass-harm uplift.
As a forward-thinking company, Neural Partners supports the evolution of robust ethical frameworks for emerging technologies. We will continue to review and update our practices in line with global discussions, while tailoring our actions to our context as a U.S.-based business.
Our Ethical Framework in Action
- Accessibility: We maintain an Accessibility Statement aligned with WCAG 2.1 AA standards. Read more.
- Privacy Rights: We provide individuals with clear access to their data rights under GDPR, UK GDPR, CCPA/CPRA, and other U.S. state privacy laws. Read more.
- AI Ethics: We maintain transparent AI policies governing how we use and develop AI systems. Read more.
- Responsible Use: Our Acceptable Use Policy prohibits use of our products for harmful, deceptive, or illegal purposes.
- Vendor Accountability: We disclose our service providers and subprocessors transparently. View Subprocessor List.
- Environmental Impact: While we operate primarily as a digital business, we prioritize energy-efficient cloud infrastructure (AWS, with regional optimization), remote-first operations to reduce commuting emissions, and lifecycle review of physical materials where they enter our supply chain.
Governance and Accountability
Our leadership is directly accountable to a mission of positive impact. This includes:
- Annual review of sustainability and ethics policies
- Internal reporting on ethical risks and opportunities
- Transparent engagement with customers, partners, and the public on values alignment
- Documented internal procedures for handling privacy requests (see DSAR practices) and intellectual-property complaints (see DMCA process)
As we grow, we will publish periodic updates on our ethical and sustainability performance.
Looking Ahead
We believe the future belongs to companies that lead with intention. Neural Partners is building that future: responsibly, intelligently, and transparently.
Related Policies
- Privacy Policy
- Terms of Service
- Acceptable Use Policy
- AI Policy
- Cookie Policy
- Subprocessor List
- Accessibility Statement
Contact
For questions about our sustainability and ethics commitments:
Neural Partners Inc.
- Email: team@neuralpartners.ai
- Phone: (802) 990-3883
- Contact form: neuralpartners.ai/contact-us
Mailing Address: 390 NE 191st St, STE 65820, Miami, FL 33179