Privacy Policy

Effective Date: September 21, 2026
Last Updated: August 22, 2026

Guiding Principles

Neural Partners Inc. ("Neural Partners," "we," "us," or "our") takes your privacy seriously and is committed to safeguarding your personal information. This Privacy Policy describes how we collect, use, share, and protect personal information when you interact with us through our website at www.neuralpartners.ai (the "Website"), our chat assistants, our marketing and outreach activities, and our products and services.

Personal information is any information that relates to an identified or identifiable individual — such as your name, email address, phone number, IP address, or device identifiers. By using the Website or our services, you consent to the practices described in this Privacy Policy. You can withdraw your consent at any time by stopping your use of the Website or by exercising your rights as described in the Your Privacy Rights section below.

This Privacy Policy does not apply to third-party websites we link to. We encourage you to read their privacy policies before interacting with them.

Scope of This Policy

This Privacy Policy applies to the personal information Neural Partners collects, uses, and shares as a business (under U.S. state privacy laws) or an organization (under Canadian federal and Québec provincial privacy law), including through:

Other Neural Partners Services — When This Policy Does Not Apply

In some cases, Neural Partners processes personal information on behalf of another organization that is itself the controller / business. Different terms apply to that processing:

If you are unsure which policy applies to you, contact us at privacy@neuralpartners.ai.

Our Roles

Context Neural Partners' role
Visitors and prospects on neuralpartners.ai Controller / business
Newsletter and marketing communications Controller / business
Account and billing data for paid platform customers Controller / business
Customer Content submitted to Neural Core by a paid customer Processor / service provider (governed by MSA + DPA)
End-consumer data on storefronts powered by Neural Partners Subprocessor (governed by the operator's privacy policy + our agreement with the operator)

This Privacy Policy addresses the first three rows. For the last two, refer to the MSA + DPA or to the operator's published policy.

Personal Information We Collect

Neural Partners collects the following categories of personal information when acting as a controller / business:

Identifiers

Name, email address, phone number, postal or mailing address, company name, job title, IP address, device identifiers, online identifiers, and account credentials.

Commercial Information

Records of services purchased, evaluated, or considered; business needs; marketing goals; project requirements; subscription plan; payment status; billing data (note: full payment card information is processed directly by Stripe, Inc. and is not stored by Neural Partners).

Internet or Electronic Network Activity

Browsing history, pages visited, time on site, clicks, scrolls, search queries, navigation patterns, referral sources, feature interactions, and other information about your use of the Website and our products.

Device and Technical Information

Browser type and version, operating system, screen resolution, device type, language preferences.

Geolocation

Approximate geographic location based on IP address.

Communication Data

Records of communications with us, including emails, chat transcripts with our AI assistants, support requests, and meeting notes.

AI-Feature Inputs and Outputs

Queries, prompts, conversational messages, and other content you provide to AI-powered features, along with the responses generated by those features in connection with your use.

Privacy and Consent Signals

Browser privacy preferences including Global Privacy Control (GPC) signals; cookie consent selections; marketing opt-in or opt-out preferences.

We do not intentionally collect, and ask Customers and visitors not to submit, certain categories of regulated data (such as protected health information under HIPAA, payment card data outside the Stripe flow, government-issued identifiers, biometric identifiers, or other data subject to special protection) unless we have a separate written agreement covering that data. See Restricted Data Categories below.

How We Collect Personal Information

Information You Provide

When you fill out contact forms, subscribe to our newsletter, request a demo, create an account, interact with our chat assistants, communicate with our team, or purchase a subscription.

Information Collected Automatically

When you visit the Website or use our products, we automatically collect usage data, device information, and privacy signals through cookies, pixels, server-side analytics, and similar technologies. See our Cookie Policy for additional information.

Information from Third Parties

We may receive information about you from social media platforms, business partners, advertising platforms (such as Google), enrichment vendors, and publicly available sources such as business directories and professional networks.

How and Why We Use Personal Information

Service Delivery

To provide, maintain, secure, and improve our services and products; respond to inquiries; create and manage accounts; process payments; and provide customer support.

Communication

To send service updates, security notices, billing communications, MSA or policy update notices, and respond to your questions.

Marketing

To send newsletters, promotional materials, event invitations, and other marketing communications (with your consent where required by law). You can unsubscribe at any time using the link in our emails or by contacting privacy@neuralpartners.ai.

Analytics and Improvement

To analyze usage patterns, evaluate the effectiveness of our services, improve user experience, identify technical issues, and prioritize product development. See Aggregated and De-Identified Data for our approach to product improvement signals.

Advertising Measurement

To measure the effectiveness of advertising campaigns through platforms like Google Ads. See Sale and Sharing for the CCPA / state-privacy-law framing of this activity.

AI-Powered Features

To provide conversational assistance, AI-generated content, AI-assisted search and recommendations, and other features built on artificial intelligence. See Artificial Intelligence and Automated Systems below.

Legal, Security, and Compliance

To comply with legal obligations, respond to lawful requests, enforce our agreements, prevent fraud and abuse, and protect the rights, property, and safety of Neural Partners, our users, and the public.

Artificial Intelligence and Automated Systems

Neural Partners uses artificial intelligence and automated systems across the Website and our products. This includes our website chat assistants, AI-driven search, content generation, ranking and recommendation features, and AI-assisted analytics.

How AI Features Use Your Information

Inputs you provide to AI features (such as messages to our chat assistant) are processed to generate responses to you and to operate, secure, and improve the underlying service. Our AI model providers (currently including Anthropic, PBC) process API inputs and outputs to deliver responses on our behalf.

No Training on Paid Customer Content

For paying customers of the Neural Core platform, Neural Partners commits in the MSA §4.2 that we will not use Customer Content (including Customer Data, AI Inputs, and AI Outputs) to train, fine-tune, or improve Neural Partners' or any third-party generative AI models, and we will not permit our subprocessors to do so. For visitors to the Website, newsletter subscribers, and other non-paid relationships, AI Inputs may be reviewed by us to operate, secure, and improve our services; in either case, our model providers (such as Anthropic) operate under their own commercial terms that prohibit training on API inputs and outputs by default.

AI Limitations

AI-generated content may contain errors, inaccuracies, biases, or inappropriate outputs and does not constitute professional, legal, financial, medical, or other expert advice. You should review and verify AI outputs before relying on them.

Disclosure Where Required by Law

Where required by law (including California Business & Professions Code § 17941, the Colorado Artificial Intelligence Act, the EU AI Act, and similar laws), we will disclose when you are interacting with an AI system rather than a human. Our AI features are labeled accordingly in the Website and in our products.

How We Share Personal Information

We share personal information with the following categories of recipients:

Service Providers / Processors / Subprocessors

We share personal information with third parties that perform services on our behalf, subject to contractual obligations to use the information only as necessary to provide those services. Over the last twelve (12) months, we have shared personal information with the following service providers:

Amazon Web Services, Inc. — cloud infrastructure (compute, storage, database, CloudFront CDN, IAM), Amazon Simple Email Service for transactional email (signup confirmations, password resets, billing notifications, policy update notices, support communications), Amazon Cognito for end-consumer authentication, and Amazon Bedrock for hosted access to AI foundation models. Processing location: United States. Privacy notice: https://aws.amazon.com/privacy/.

Cloudflare, Inc. (network and edge) — provides authoritative DNS, domain registrar services, and edge network analytics used in Neural Core client reporting. Processing location: United States. Privacy notice: https://www.cloudflare.com/privacypolicy/.

WorkOS, Inc. (identity) — provides authentication and directory services for Neural Core business users only. WorkOS does not process end-consumer or shopper data; end-consumer authentication uses Amazon Cognito. Processing location: United States. Privacy notice: https://workos.com/privacy.

Klaviyo, Inc. (marketing email, SMS, customer engagement) — provides marketing email and SMS delivery, audience segmentation, subscriber management, and customer-engagement analytics. Processing location: United States. Privacy notice: https://www.klaviyo.com/legal/privacy-notice.

Stripe, Inc. (payment processing) — processes payments and may collect payment-card information directly through embedded payment elements. Processing location: United States. Privacy notice: https://stripe.com/privacy.

Apple Inc. (Apple Pay) — provides Apple Pay tokenization for payment methods. Underlying payment processing routes through Stripe. Privacy notice: https://www.apple.com/legal/privacy/.

Anthropic, PBC (AI model services) — provides Claude AI model services that power our conversational, generative, search, and recommendation features. Anthropic does not use data submitted through the commercial API to train its models. Privacy notice: https://www.anthropic.com/legal/privacy.

Typesense, Inc. (search) — provides hosted search execution. Query strings are transmitted to execute a search and are not retained by Typesense; its query-logging and search-analytics features are not enabled. Processing location: United States. Privacy notice: https://typesense.org/privacy/.

Google LLC (identity, analytics, advertising, productivity) — provides Sign in with Google (OAuth), Google Analytics 4, Google Ads conversion measurement, Google Cloud Console for managing API keys and integrations, and Google Workspace (Gmail, Drive, and Calendar) for internal business records, which may contain personal information. We send conversion and analytics data to Google to measure Website performance and advertising effectiveness, matched using hashed identifiers where applicable. Opt out: install the Google Analytics opt-out browser add-on. Privacy notice: https://policies.google.com/privacy.

Salesforce, Inc. (Slack) (internal messaging) — provides workspace messaging and operational alerting; inbound webhooks deliver lead notifications, form-submission notifications, and system alerts, which may contain personal information. Processing location: United States. Privacy notice: https://www.salesforce.com/company/privacy/.

Functional Software, Inc. (Sentry — error monitoring) — receives technical error data (error messages, stack traces, device information) to help us diagnose and fix issues. Privacy notice: https://sentry.io/privacy/.

PostHog Inc. (product analytics) — provides product analytics and behavioural cohort analysis. PostHog's session-replay and heatmap features are not enabled. Processing location: United States. Privacy notice: https://posthog.com/privacy.

Grafana Labs, Inc. (observability) — provides operational telemetry, and a read-only reporting connection to our production database restricted by column-level database privileges, so that no contact or identity field is reachable. Grafana Labs does not retain, cache, or snapshot query results. Processing location: United States. Privacy notice: https://grafana.com/legal/privacy-policy/.

Clay Labs, Inc. (sales and enrichment) — contact enrichment, prospecting, and sales data processing for outbound activities. Privacy notice: https://www.clay.com/privacy.

For a current list of subprocessors used in connection with the Neural Core platform, see https://www.neuralpartners.ai/legal/subprocessors/. Material changes to subprocessors processing paid Customer Data are notified to paid customers in accordance with the MSA §5.4 and the DPA §5.2.

Business Partners

We may share information with business partners (such as resellers, integration partners, or co-marketing partners) with appropriate contractual safeguards.

Authorities

We may disclose personal information when required by law, in response to lawful requests by public authorities, to enforce our agreements, or to protect the rights, property, or safety of Neural Partners, our users, or the public.

Business Transactions

If Neural Partners is involved in a merger, acquisition, financing, reorganization, or sale of assets, personal information may be transferred or disclosed in connection with that transaction, subject to appropriate confidentiality safeguards.

With Your Consent

We share personal information with third parties when you explicitly authorize us to do so.

Unaffiliated Third Parties for Their Own Marketing

We do not sell or share personal information with unaffiliated third parties for their own direct marketing purposes.

Sale and Sharing (Under State Privacy Laws)

Under certain U.S. state privacy laws (including the California Consumer Privacy Act, as amended by the California Privacy Rights Act, the "CCPA/CPRA"), sharing personal information with advertising partners for cross-context behavioral advertising or measurement may be considered a "sale" or "share," even when no money changes hands.

Neural Partners shares the following categories of personal information with advertising platforms (currently Google only) for the purpose of measuring and optimizing our advertising campaigns:

To opt out of this sharing:

When you opt out, we will not share your information with advertising platforms for these purposes.

We do not "sell" personal information in the colloquial sense (i.e., for monetary consideration), and we do not share information with third parties for cross-context behavioral advertising targeted at minors.

Aggregated and De-Identified Data

Neural Partners may collect, generate, and use aggregated and de-identified data derived from your use of the Website and our products — including search behavior, conversion signals, ranking interactions, click-through rates, feature-usage patterns, and performance metrics — to operate, secure, support, and improve our services, including to improve search, ranking, retrieval, and recommendation models, and for analytics, benchmarking, and other internal business purposes.

Such aggregated and de-identified data does not include personal information, raw queries containing personal information, or any data that identifies you, an end user, or any customer-specific content. We will not attempt to re-identify aggregated and de-identified data, and we contractually require our subprocessors to follow the same restriction.

This use survives termination of our relationship with you.

Cookies and Tracking Technologies

We use cookies and similar technologies (including pixels, local storage, and SDKs) to operate the Website and our products. For detailed information, see our Cookie Policy.

Strictly Necessary Cookies are required for the Website to function (authentication, security, session management). These cannot be disabled.

Analytics Cookies help us understand how visitors use the Website. These require consent in jurisdictions that require opt-in.

Advertising and Targeting Cookies are used to deliver and measure advertising. These require consent in jurisdictions that require opt-in.

You can control cookies through our cookie consent banner, your browser settings, or by enabling Global Privacy Control (GPC).

We do not respond to "Do Not Track" browser signals, but we do honor GPC signals as described below.

Global Privacy Control

We honor the Global Privacy Control (GPC) signal. GPC is a technical specification that allows you to express opt-out preferences to websites you visit through your browser or a browser extension.

When we detect a GPC signal from your browser, we automatically:

Neural Partners processes opt-out preference signals in a frictionless manner consistent with applicable state law.

You can enable GPC in supported browsers like Firefox, Brave, or DuckDuckGo, or through browser extensions. Learn more at globalprivacycontrol.org.

Restricted Data Categories

The Website and our products are not designed for, and have not been certified to handle, certain categories of regulated personal information. Do not submit the following to us through forms, chat, file uploads, AI features, or otherwise, unless we have agreed in writing in advance:

If you submit any of the above without our agreement, we may remove it, suspend processing, or take other action consistent with the MSA §3.4 and our Acceptable Use Policy.

Children's Privacy

The Website and our products are not directed to children under the age of sixteen (16), and we do not knowingly collect personal information from children under sixteen (16). If we become aware that we have collected personal information from a child under sixteen (16) without verifiable parental consent, we will delete that information promptly. If you believe we have inadvertently collected personal information from a child under sixteen (16), contact us at privacy@neuralpartners.ai.

International Data Transfers

Neural Partners is headquartered in the United States and processes personal information in the United States and other locations where our service providers operate.

If you access the Website or our products from outside the United States, your personal information may be transferred to and processed in the United States and other countries that may have different data protection laws than your country of residence.

Our products and services are directed to customers and consumers in the United States and Canada. For personal information transferred from Canada to the United States for processing, Neural Partners remains accountable for that information under the Personal Information Protection and Electronic Documents Act (PIPEDA), and applies the safeguards described in our DPA Annex 4.

By using the Website or our products, you authorize the transfer of your information to the United States and to the other locations where we and our service providers process information.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. Specifically:

When the retention period ends, we will delete or anonymize the information unless we are required by law to retain it.

Security

We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. These include encryption of data in transit and at rest, access controls and authentication requirements, monitoring of production systems, and confidentiality obligations on personnel.

Our services are hosted within Amazon Web Services (AWS) data centers, primarily in the United States. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

For additional information about our security measures applicable to paid Customer Data on the Neural Core platform, see Annex 2 of the DPA.

Security Incident Notification

If we become aware of a security incident affecting your personal information, we will notify you without undue delay, consistent with applicable law and our contractual obligations.

Your Privacy Rights

Depending on your location, you may have certain rights with respect to your personal information. You can exercise these rights by contacting us at privacy@neuralpartners.ai or by using our contact form.

General Rights (Available in Most Jurisdictions)

Where we accept a deletion request, the erasure propagates to every registered system in which the relevant personal information is held, including the document lake, the identity graph, and the device and browser alias store, as well as to the service providers registered to receive erasure instructions. Where a buffered or queued record is later replayed for a person who has been erased, that record is refused rather than reinstated.

We will respond to verifiable requests within the timeframes required by applicable law (generally 45 days under CCPA/CPRA and 30 days under PIPEDA, extendable in either case where permitted by law).

California (CCPA / CPRA)

If you are a California resident, you have the following rights:

To exercise these rights, contact privacy@neuralpartners.ai. We will verify your identity in a manner proportional to the request before responding.

Other U.S. State Privacy Laws

If you are a resident of Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, Virginia, or another state with a comprehensive privacy law in force, you have rights similar to those described above for California residents, including the right to access, correct, delete, port, and (in most states) opt out of the processing of your personal information for targeted advertising, sale, or profiling that produces legal or similarly significant effects.

If we deny your request, you have the right to appeal that decision. We will provide instructions on how to submit an appeal at the time of denial.

To exercise your state-law rights, contact privacy@neuralpartners.ai.

Nevada

We do not sell your covered information as defined under Chapter 603A of the Nevada Revised Statutes. If you have questions, contact privacy@neuralpartners.ai.

Canada (PIPEDA and Québec Law 25)

If you are located in Canada, we handle your personal information in accordance with the federal Personal Information Protection and Electronic Documents Act ("PIPEDA") and, where applicable, provincial privacy legislation — including, for residents of Québec, the Act respecting the protection of personal information in the private sector as amended by Law 25 ("Law 25").

In addition to the rights described above, you have the right to:

Privacy Officer. Neural Partners has designated a Privacy Officer who is accountable for our compliance with PIPEDA and Law 25 and who can be reached at privacy@neuralpartners.ai.

Confidentiality Incidents. Where a confidentiality incident presents a risk of serious injury, we will notify the affected individuals and, as applicable, the Commission d'accès à l'information du Québec and the Office of the Privacy Commissioner of Canada, and we will record the incident in our incident register.

Complaints. If you are not satisfied with our response, you may lodge a complaint with the Office of the Privacy Commissioner of Canada or, for Québec residents, with the Commission d'accès à l'information du Québec.

To exercise these rights, contact privacy@neuralpartners.ai.

Territorial Scope

Our products and services are directed to customers and consumers in the United States and Canada. We do not target the European Economic Area, the United Kingdom, or Switzerland.

Automated Decision-Making

We do not use automated decision-making (including profiling) that produces legal or similarly significant effects on you without meaningful human involvement. Our use of AI for content generation, ranking, recommendations, and analytics supports human decision-making rather than replacing it.

If we begin to use automated decision-making with legal or similarly significant effects, we will provide additional disclosures and rights as required by applicable law (including the EU AI Act, the Colorado AI Act, and similar laws).

Copyright and DMCA

If you believe content on the Website or in our products infringes your copyright, please see Section 19 of our Terms of Service for the notice procedure. Our DMCA Designated Agent is registered with the U.S. Copyright Office (Registration Number DMCA-1073222) and can be reached at legal@neuralpartners.ai.

Third-Party Links

The Website and our products may contain links to or integrations with third-party websites and services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before interacting with them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes that adversely affect your rights, we will post a prominent notice on the Website and update the "Last Updated" date. For paid customers, additional notice may be required by your contract with us (see MSA §14).

Your continued use of the Website or our products after the changes take effect indicates your acceptance of the updated Privacy Policy. If you do not agree to the changes, you must stop using the Website and our products.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to designate an authorized agent:

Neural Partners Inc.

Mailing Address: 390 NE 191st St, STE 65820 Miami, FL 33179

← Back to Legal Center