Subprocessors

Effective Date: May 23, 2026
Last Updated: May 23, 2026
Version: 1.1

About This Page

Neural Partners Inc. ("Neural Partners") uses third-party service providers ("Subprocessors") to provide and support our products and services. This page lists each Subprocessor that processes Personal Data on Neural Partners' behalf, the nature of the services provided, and the jurisdiction in which processing primarily occurs.

This list is incorporated by reference into the Neural Partners Data Processing Addendum ("DPA") and into Section 5.4 of the Neural Partners Master Subscription Agreement ("MSA").

Neural Partners remains responsible for the performance of its Subprocessors under the DPA and MSA. Each Subprocessor is bound by data-protection obligations substantially similar to those Neural Partners owes its Customers.

Notice and Objection

Neural Partners will provide at least fifteen (15) days' prior notice to paid Customers (or thirty (30) days for high-impact additions, such as changes to a primary AI model provider or a Subprocessor processing a substantial volume of Customer Personal Data) before engaging a new Subprocessor that processes Customer Personal Data, by:

1. Updating this page with the new Subprocessor's name, services, and jurisdiction, and
2. Sending notice by email to the billing or legal contact on Customer's account.

Notice is not required for changes that do not materially affect the processing of Customer Personal Data, including:

• Internal corporate restructuring of an existing Subprocessor (mergers, acquisitions, rebranding, etc.)
• The addition of regions or availability zones within an existing infrastructure Subprocessor
• Name changes

Immediate-add carveout. Neural Partners may engage a new Subprocessor without prior notice where reasonably necessary to address a security incident, comply with legal process, prevent fraud, or maintain service continuity. In such cases, Neural Partners will provide notice as soon as reasonably practicable thereafter.

Customer objection right. Paid Customers may object in good faith to a new Subprocessor within thirty (30) days of notice by writing to privacy@neuralpartners.ai. Neural Partners will work with Customer to identify a commercially reasonable alternative. If no alternative is feasible, Customer may terminate the affected Services for cause and receive a pro-rated refund of any prepaid, unused fees attributable to the affected Services.

For full terms, see MSA §5.4 and DPA §5.

Current Subprocessors

Infrastructure

Communications

AI Model Providers

Note: Neural Partners also runs certain open-source AI models (including Google's Gemma) locally within our AWS infrastructure. Locally hosted models do not constitute a separate Subprocessor relationship because no Customer Personal Data is transmitted to the model author. Models accessed via Amazon Bedrock are processed within the AWS Subprocessor relationship above.

Search

Payments

Identity, Analytics, and Advertising

Monitoring and Observability

Sales and Enrichment

Subprocessor Use of Customer Data

All Subprocessors listed above are contractually bound to process Customer Personal Data only:

1. For the limited purposes necessary to deliver the relevant service to Neural Partners
2. In accordance with applicable data-protection laws (including GDPR, UK GDPR, CCPA/CPRA, and other U.S. state privacy laws)
3. Subject to confidentiality obligations substantially similar to those Neural Partners owes its Customers
4. Without retaining, using, or disclosing the data outside the direct business relationship between Neural Partners and the Subprocessor

No AI training on Customer Content. Consistent with MSA §4.2 and DPA §4.3, Neural Partners does not provide Customer Content (including Customer Data, AI Inputs, and AI Outputs of paid Customers) to its Subprocessors for any purpose other than to deliver the Services. Neural Partners' AI model providers (Anthropic, OpenAI) operate under commercial terms that prohibit training on the data submitted via their APIs by default.

International Data Transfers

Where a Subprocessor processes Personal Data outside of the jurisdiction in which it was collected, Neural Partners relies on appropriate transfer mechanisms, including the European Commission's Standard Contractual Clauses and the UK International Data Transfer Addendum. See DPA Annex 4 for additional information.

Change Log

Contact

Questions about this Subprocessor list, requests for additional information, or objections to a new Subprocessor:

Neural Partners Inc.

• Privacy: privacy@neuralpartners.ai
• Legal: legal@neuralpartners.ai
• Phone: (802) 990-3883
• Contact form: neuralpartners.ai/contact-us

Mailing Address: 390 NE 191st St, STE 65820, Miami, FL 33179

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