Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms") govern your access to and use of the Neural Partners LLC ("Neural Partners," "we," "us," or "our") website at www.neuralpartners.ai (the "Website") and any related services, features, or content we provide (collectively, the "Services").

By accessing or using our Website or Services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our Website or Services.

If you are using the Services on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms, and "you" refers to both you individually and that entity.

2. Scope of These Terms

These Terms apply to:

• Visitors browsing our Website
• Individuals who contact us through forms or our chat assistant
• Newsletter subscribers
• Prospective clients evaluating our services

Separate Agreements:

• Client Services: If you engage Neural Partners for marketing, technology, or consulting services, those services are governed by a separate Master Services Agreement (MSA) or Statement of Work (SOW), which take precedence over these Terms in the event of a conflict.
• Neural Core Platform: Use of Neural Partners technology products is governed by separate platform agreements.
• Ecommerce Platform: Consumer use of websites powered by Neural Partners technology is governed by terms provided by the respective retailer.

3. Services Description

Neural Partners provides AI-powered marketing and technology services including:

• Digital marketing strategy and consultation
• AI-enhanced marketing automation and analytics
• Performance marketing and advertising optimization
• Creative and content development
• Website and digital experience design and development
• Marketing technology integration and support

Service descriptions on our Website are for informational purposes. Actual deliverables, timelines, and pricing are defined in individual client agreements.

4. User Responsibilities

When using our Website and Services, you agree to:

• Provide accurate and complete information when requested
• Use the Services only for lawful purposes
• Not attempt to gain unauthorized access to any part of the Services or related systems
• Not interfere with or disrupt the integrity or performance of the Services
• Not use automated systems (bots, scrapers) to access the Services without our written permission
• Respect the intellectual property rights of Neural Partners and third parties
• Comply with all applicable laws and regulations

5. Account and Communications

5.1 Contact Information

If you provide contact information through our forms, chat assistant, or other means, you agree that we may use this information to respond to your inquiries and, where you have opted in, send marketing communications.

5.2 Chat Assistant

Our Website features an AI-powered chat assistant ("Sasha"). When using the chat assistant:

• You understand that responses are generated by artificial intelligence
• You should not share sensitive personal information (such as passwords, financial account numbers, or health information) through the chat
• Chat transcripts may be logged for quality improvement and support purposes
• The chat assistant is not a substitute for professional advice

5.3 Newsletter

If you subscribe to our newsletter, you can unsubscribe at any time using the link provided in each email.

6. Artificial Intelligence and Automated Systems

6.1 Use of AI in Our Services

Neural Partners uses artificial intelligence and automated systems to enhance our services. This includes:

• Chat Assistant: Our AI-powered chat assistant provides conversational responses using Anthropic's Claude technology
• Content Support: AI may assist in drafting, outlining, or structuring content, subject to human review
• Analytics: Automated systems analyze data to provide insights and recommendations
• Visual Content: Some images and videos on our Website may be generated using AI tools such as Midjourney and Luma Labs

6.2 Limitations of AI

You acknowledge that:

• AI-generated content may contain errors, inaccuracies, or inappropriate responses
• AI outputs should not be relied upon as professional, legal, financial, or medical advice
• Human oversight is maintained for all AI systems, but we cannot guarantee perfection
• You are responsible for evaluating and verifying any information provided by AI systems

6.3 AI Usage Policy

For more details about how we use AI and how AI systems may use our content, see our LLM Usage & Attribution Policy.

7. Intellectual Property

7.1 Our Content

All content on the Website — including text, graphics, logos, images, videos, software, and design elements — is owned by Neural Partners or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not:

• Copy, reproduce, or distribute our content without written permission
• Modify, create derivative works from, or reverse engineer any part of our Services
• Use our trademarks, logos, or branding without authorization
• Remove any copyright, trademark, or other proprietary notices

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for personal, non-commercial purposes in accordance with these Terms.

7.3 User Submissions

If you submit content to us (such as through contact forms, chat, or email), you grant Neural Partners a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content for the purpose of providing our Services and responding to your inquiries.

7.4 Feedback

Any feedback, suggestions, or ideas you provide about our Services may be used by Neural Partners without obligation to you.

8. Third-Party Content and Links

Our Website may contain links to third-party websites, services, or content. These links are provided for convenience only. Neural Partners does not endorse, control, or assume responsibility for any third-party content or websites. Your use of third-party websites is at your own risk and subject to their terms and policies.

9. Privacy

Your privacy is important to us. Our collection, use, and sharing of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

10. Disclaimers

10.1 "As Is" Basis

THE WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, NEURAL PARTNERS DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10.2 No Guarantee

We do not warrant that:

• The Website or Services will be uninterrupted, secure, or error-free
• Any defects will be corrected
• The results obtained from using the Services will be accurate or reliable
• The Website is free of viruses or other harmful components

10.3 Professional Advice

Content on our Website, including AI-generated responses, is for informational purposes only and does not constitute professional, legal, financial, tax, or medical advice. You should consult qualified professionals for advice specific to your situation.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEURAL PARTNERS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES
• ANY DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES
• ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA
• ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED ONE HUNDRED DOLLARS ($100) OR THE AMOUNT YOU PAID TO NEURAL PARTNERS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, WHICHEVER IS GREATER.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

12. Indemnification

You agree to defend, indemnify, and hold harmless Neural Partners, its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Website or Services
• Your violation of these Terms
• Your violation of any rights of a third party
• Any content you submit through the Services

13. Termination

13.1 By Us

We may suspend or terminate your access to the Website or Services at any time, without prior notice, for any reason, including if we believe you have violated these Terms.

13.2 By You

You may stop using the Website and Services at any time.

13.3 Effect of Termination

Upon termination, your right to use the Services will immediately cease. Sections of these Terms that by their nature should survive termination will survive, including intellectual property provisions, disclaimers, limitations of liability, and indemnification.

14. Governing Law and Disputes

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Vermont, United States, without regard to its conflict of law provisions.

14.2 Dispute Resolution

Any dispute arising from these Terms or your use of the Services shall be resolved in the state or federal courts located in Vermont, and you consent to the personal jurisdiction of such courts.

14.3 Informal Resolution

Before filing any legal claim, you agree to attempt to resolve the dispute informally by contacting us at team@neuralpartners.ai. We will attempt to resolve the dispute informally within 30 days.

15. General Provisions

15.1 Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices published on the Website, constitute the entire agreement between you and Neural Partners regarding your use of the Website and Services.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

15.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

15.5 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

16. Changes to These Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will provide notice by updating the "Last Updated" date and, where appropriate, providing additional notice (such as a prominent website announcement).

Your continued use of the Website or Services after any changes indicates your acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Services.

17. Contact Us

If you have questions about these Terms, please contact us: