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Terms of Service

Effective Date: May 23, 2026
Last Updated: May 23, 2026

These Terms of Service ("Terms") govern your access to and use of the Neural Partners Inc. ("Neural Partners," "we," "us," or "our") website at www.neuralpartners.ai (the "Website") and our information-only resources, including newsletters, contact forms, marketing materials, and chat features that are accessible without an account. Separate, supplemental agreements govern Neural Core (our self-service platform at core.neuralpartners.ai) and any custom services delivered through Neural Labs. Those agreements—our Neural Core Master Subscription Agreement ('MSA'), any executed Master Services Agreement or Statement of Work for Neural Labs, our Acceptable Use Policy, our Privacy Policy, and our Data Processing Addendum (available on request)—are incorporated into these Terms by reference and, in the event of any conflict relating to their subject matter, take precedence over these Terms. By accessing or using any of our Services (as defined below), you agree to be bound by these Terms. If you do not agree to these Terms, do not use our Services. If you are using the Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and 'you' refers to both you individually and that entity. IMPORTANT — ARBITRATION AND CLASS ACTION WAIVER. SECTION 21 CONTAINS A BINDING ARBITRATION AGREEMENT AND A CLASS ACTION WAIVER. THESE PROVISIONS AFFECT YOUR LEGAL RIGHTS. UNLESS YOU OPT OUT WITHIN 30 DAYS OF FIRST AGREEING TO THESE TERMS, YOU AND NEURAL PARTNERS AGREE TO RESOLVE DISPUTES BY INDIVIDUAL ARBITRATION. PLEASE READ SECTION 21 CAREFULLY.

1. Definitions

In addition to terms defined elsewhere in these Terms, the following definitions apply: Account — any account you create to access the Services.
AUP — our Acceptable Use Policy, available at https://www.neuralpartners.ai/legal/acceptable-use-policy/.
Client Data — any data, content, or information you upload, submit, or transmit through the Services.
DPA — our Data Processing Addendum, available on request from privacy@neuralpartners.ai.
Digital Experience Platform — our website hosting, content management, and ecommerce platform services.
MSA — the Neural Core Master Subscription Agreement that governs subscribed use of Neural Core.
Neural Core — our self-service administrative portal at core.neuralpartners.ai.
Neural Labs — our professional services division providing custom development, consulting, and managed services.
Product Data — product catalog information, pricing, inventory, and related ecommerce data.
Services — collectively, the Website, the Digital Experience Platform, Neural Core, Neural Labs, and any related features, tools, APIs, or content we provide. Specific Services may be governed by additional or different terms in the MSA or an SOW.
Third-Party Providers — external service providers whose services are integrated with or accessed through our Services.

2. Scope of These Terms

These Terms apply to:

  • Visitors browsing the Website
  • Individuals who contact us through forms, chat, or email
  • Newsletter and content subscribers
  • Prospective clients evaluating our services
  • Users accessing free-tier features or trial access to any Service
  • All users to the extent provisions of these Terms (such as intellectual property, disclaimers, limitations of liability, indemnification, and dispute resolution) apply

2.1 Separate Agreements

Specific Services are governed by separate agreements that, for their subject matter, take precedence over these Terms: Neural Core. Subscribed access to Neural Core is governed by the Neural Core Master Subscription Agreement that you accept at signup. The MSA controls subscription terms, fees, data ownership, security obligations, and service-specific commitments. Neural Labs. Custom marketing, technology, and consulting services are governed by a Master Services Agreement (MSA), Statement of Work (SOW), or other executed written agreement. End Consumer Terms. Consumer use of websites and ecommerce experiences powered by Neural Partners technology is governed by terms provided by the respective retailer or merchant, not these Terms.

3. Services Overview

Neural Partners provides AI-powered marketing, technology, and platform services. Service descriptions on the Website are for informational purposes only. Actual deliverables, timelines, features, and pricing are defined in your subscription plan, order form, SOW, or other written agreement. We reserve the right to modify, suspend, or discontinue any part of the Services at any time, and will use commercially reasonable efforts to provide advance notice of material changes that negatively affect paying subscribers, except where immediate changes are required for security, legal compliance, or to prevent harm.

4. User Responsibilities

When using the Services, you agree to:

  • Provide accurate and complete information when requested
  • Maintain the security of your Account credentials and promptly notify us of any unauthorized access at team@neuralpartners.ai
  • Use the Services only for lawful purposes and in compliance with all applicable laws, including export, sanctions, anti-corruption, privacy, intellectual property, and consumer protection laws
  • Comply with the Acceptable Use Policy
  • Not interfere with, disrupt, or compromise the integrity, security, or performance of the Services
  • Not use automated systems (bots, scrapers, crawlers) to access the Services without our prior written permission
  • Not reverse engineer, decompile, disassemble, or attempt to derive the source code, models, or underlying technology of the Services, except to the extent expressly permitted by applicable law
  • Not resell, sublicense, rent, lease, or otherwise make the Services available to third parties without prior written authorization
  • Respect the intellectual property rights of Neural Partners and third parties

5. Accounts

5.1 Account Registration

To access certain Services, you must create an Account and provide accurate, complete registration information. You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account.

5.2 User Limits and Permissions

Accounts are subject to the user limits and permission levels specified in your subscription plan or applicable order form. You may not share login credentials or exceed your plan's user limits. You are responsible for managing user access within your organization and for the actions of all users on your Account.

5.3 Account Security

You must notify us immediately at team@neuralpartners.ai if you believe your Account has been compromised. Subject to applicable law and the Limitation of Liability in Section 17, we are not liable for any loss or damage arising from unauthorized use of your Account where you have failed to maintain adequate security of your credentials.

6. Subscriptions, Billing, and Fees

6.1 Subscription Plans

The Services are offered through subscription plans as described on our pricing page at www.neuralpartners.ai/pricing. Subscription features, limitations, and pricing are subject to change; current plan details are always available on the pricing page. By subscribing, you agree to the plan terms in effect at the time of your subscription or renewal.

6.2 Billing and Payment

Subscriptions are billed on a monthly or annual basis, as selected at checkout. Payment is due at the beginning of each billing cycle. Certain plans may require a one-time setup fee. By subscribing, you authorize Neural Partners (or our payment processor) to charge your payment method for recurring subscription fees until you cancel.

6.3 Non-Refundable Fees

All subscription fees, setup fees, and other charges are non-refundable except as expressly stated in these Terms, the MSA, or required by applicable law. If payment fails, we may suspend or terminate your access to the Services.

6.4 Usage Allowances and AI Credits

Certain subscription plans include usage allowances such as AI tokens, API calls, storage, or bandwidth as specified on the pricing page and your Account dashboard. When you exhaust your allocated allowance, affected features may be unavailable until the next billing cycle unless you purchase additional capacity. Unused credits do not roll over to subsequent billing periods unless otherwise specified.

6.5 Price Changes

We reserve the right to modify pricing. For existing subscribers, price changes will take effect at the start of your next billing cycle following at least thirty (30) days' notice. If you do not agree to a price change, you may cancel your subscription before the new pricing takes effect; no refunds will be issued for unused portions of the current billing cycle.

7. Payment Processing and Transaction Fees

7.1 Payment Processing

Payment processing services for the Services are provided by Stripe, Inc. ('Stripe') and are subject to Stripe's terms of service and privacy policy, available at stripe.com/legal. By using payment processing features, you agree to be bound by Stripe's terms as they may be modified from time to time.

7.2 Transaction Fees

Transactions processed through the Services are subject to payment processing fees charged by Stripe (currently 2.9% + $0.30 per transaction for most card transactions, subject to change by Stripe). Neural Partners may charge an additional platform transaction fee on top of Stripe's fees, as specified in your subscription plan or order form. Transaction fee rates are subject to change upon at least thirty (30) days' notice.

7.3 Stripe Connect

The Services may utilize Stripe Connect to facilitate payments between you and your customers. You acknowledge that Neural Partners acts as a platform connecting merchants with payment services, and that you are solely responsible for your own compliance with applicable payment card industry standards, tax obligations, sales tax collection and remittance, and other financial regulations.

7.4 Fee Collection, Chargebacks, and Disputes

You authorize Neural Partners and our payment processors to deduct applicable fees from transaction proceeds before settlement to your account, or to charge fees to your designated payment method. You are responsible for all chargebacks, refunds, reversals, and disputes related to transactions on your Account. We reserve the right to deduct disputed amounts from your Account or future payouts pending resolution.

8. Third-Party Services and Integrations

The Services integrate with third-party providers including, without limitation, Stripe (payments), Amazon Web Services (infrastructure), Google (analytics, advertising, cloud services), Anthropic (AI/ML), HUMAN Security (bot protection), and others. A current list of subprocessors is available on request from privacy@neuralpartners.ai. Your use of third-party services accessed through the Services is governed by the respective third party's terms and privacy policies. You are responsible for reviewing and complying with all applicable third-party terms. We are not responsible for the availability, accuracy, or content of third-party services, and we disclaim all warranties and liability arising from your use of or reliance on third-party services. Third-party services may be modified, suspended, or discontinued at any time without notice.

9. Client Data and Content

9.1 Ownership

As between you and Neural Partners, you retain all right, title, and interest in and to Client Data and Product Data. You grant Neural Partners a non-exclusive, worldwide, royalty-free license to host, store, transmit, display, process, and use Client Data and Product Data solely as necessary to provide, secure, support, and improve the Services in accordance with these Terms, the MSA, the AUP, and the Privacy Policy.

9.2 Product Data

For ecommerce clients, you grant Neural Partners the right to ingest, process, store, and display Product Data as necessary to provide the Services, including making Product Data available to end consumers on your behalf.

9.3 Prohibited Content

You may not upload, transmit, or store any content prohibited by our Acceptable Use Policy. We reserve the right to remove or disable access to any content that we determine, in our reasonable discretion, violates these Terms, the AUP, or applicable law. For the full list of prohibited content and use cases, see the Acceptable Use Policy.

9.4 Aggregated and De-Identified Data

Neural Partners may collect, analyze, and use aggregated, de-identified data derived from your use of the Services — including search behavior, conversion signals, ranking interactions, and feature-usage telemetry — to operate, secure, and improve the Services, including to improve search, ranking, retrieval, and recommendation models. This data does not include Client Data, Product Data, raw queries containing personal information, or any data that identifies you, an end user, or any customer-specific content. Such use survives termination of these Terms.

10. Artificial Intelligence and Automated Systems

10.1 Use of AI in the Services

The Services use artificial intelligence and automated systems, including:

  • Chat assistants and conversational AI
  • Content generation, optimization, and recommendations
  • Data analysis, insights, and ranking
  • Image and video generation
  • Automated marketing and advertising optimization
  • Fraud detection and security monitoring

10.2 AI Limitations and Disclaimers

You acknowledge and agree that:

  • AI-generated content may contain errors, inaccuracies, biases, hallucinations, or inappropriate outputs
  • AI outputs do not constitute professional, legal, financial, medical, or other expert advice
  • You are responsible for reviewing, verifying, and approving any AI-generated content before relying on it or publishing it
  • Human oversight is maintained for AI systems, but we cannot guarantee the accuracy, completeness, or appropriateness of all outputs
  • AI capabilities, features, and underlying models may change at any time

10.3 AI Inputs, Outputs, and No-Training Commitment

You retain rights to content you provide as input to AI features ('AI Inputs') and, subject to applicable third-party model provider terms, to AI-generated outputs derived from your inputs ('AI Outputs'). You are responsible for ensuring you have the right to use AI Outputs in your particular context. Neural Partners does not use Client Data, Product Data, AI Inputs, or AI Outputs of paid subscribers to train Neural Partners' or third-party AI models. Neural Partners may use aggregated, de-identified telemetry as described in Section 9.4. For users of free, trial, evaluation, or beta features, additional training and data-use terms may apply; those terms will be disclosed at the time of use.

11. Beta and Experimental Features

We may offer features, services, or products that are designated as beta, preview, early access, or experimental ('Beta Services'). Beta Services are provided 'AS IS' without warranty of any kind. You acknowledge that Beta Services may be incomplete, contain bugs, change without notice, lack support or service-level commitments, may result in lost or corrupted data, and that information about Beta Services may be confidential. Your feedback about Beta Services may be used to improve the Services without compensation. To the maximum extent permitted by law, Neural Partners has no liability for any damages arising from your use of Beta Services.

12. Intellectual Property

12.1 Our Intellectual Property

All content, software, technology, designs, trademarks, models, algorithms, infrastructure, and other intellectual property comprising the Services (excluding Client Data) is owned by Neural Partners or our licensors and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws. Neural Partners™ is a trademark of Neural Partners Inc. U.S. trademark serial no. 99238229.

12.2 License to Use the Services

Subject to these Terms and the timely payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services in accordance with your subscription plan, order form, or applicable agreement. This license does not include any right to sublicense, resell, or provide the Services to third parties.

12.3 Restrictions

You may not: copy, modify, or create derivative works from the Services; reverse engineer, decompile, or disassemble any part of the Services; remove proprietary notices; use our trademarks without authorization; or access the Services to build a competitive product or to train a competing AI model.

12.4 Feedback

If you provide feedback, suggestions, or ideas about the Services, you grant Neural Partners a perpetual, irrevocable, royalty-free, worldwide license to use such feedback for any purpose without obligation to you.

13. Confidentiality

Each party agrees to maintain the confidentiality of the other party's confidential information and not to disclose it to third parties except as necessary to perform obligations under these Terms or as required by law. Confidential information does not include information that (a) is or becomes publicly available without breach of these Terms, (b) was rightfully known prior to disclosure, (c) is rightfully received from a third party without restriction, or (d) is independently developed without reference to the disclosing party's confidential information.

14. Privacy

Our collection, use, and sharing of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. For business customers processing personal data through the Services, our Data Processing Addendum is available on request from privacy@neuralpartners.ai.

15. Disclaimers

THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, NEURAL PARTNERS DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. We do not warrant that the Services will be uninterrupted, secure, or error-free; that defects will be corrected; that results obtained from the Services will be accurate or reliable; that the Services will meet your requirements; or that the Services are free of viruses or harmful components. Content provided through the Services, including AI-generated content, is for informational purposes only and does not constitute professional, legal, financial, tax, medical, or other expert advice. Unless separately agreed in writing or set forth in the MSA, Neural Partners does not guarantee any specific level of uptime, availability, performance, or support response time.

16. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEURAL PARTNERS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES, EVEN IF NEURAL PARTNERS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED: (A) FOR PAID SUBSCRIBERS, THE GREATER OF (I) THE TOTAL AMOUNT PAID BY YOU TO NEURAL PARTNERS IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (II) ONE HUNDRED DOLLARS ($100); OR (B) FOR NON-SUBSCRIBERS, ONE HUNDRED DOLLARS ($100). THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY. The foregoing limitations do not apply to: (a) your obligation to pay fees when due; (b) your breach of the AUP or Section 12 (Intellectual Property); (c) either party's indemnification obligations; (d) either party's gross negligence, willful misconduct, or fraud; or (e) liability that cannot be limited under applicable law. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH CASES, OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

17. Indemnification

17.1 Indemnification by You

You agree to defend, indemnify, and hold harmless Neural Partners, its officers, directors, employees, agents, licensors, and affiliates from and against any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Services; (b) Client Data, Product Data, or AI Inputs; (c) your violation of these Terms or the AUP; (d) your violation of any applicable law or regulation; (e) your violation of any rights of a third party; (f) any transaction between you and your customers; or (g) any claim by your employees, contractors, or end users.

17.2 Indemnification by Neural Partners

Subject to Section 16 and to the exclusions in Section 17.3, Neural Partners will defend you against any third-party claim alleging that the Services, when used by you in accordance with these Terms, infringe such third party's United States patent, copyright, or trademark, or misappropriate such third party's trade secret. Neural Partners will pay any damages finally awarded against you (or settlement amounts approved by Neural Partners) attributable to such a claim, provided you (i) promptly notify Neural Partners of the claim in writing, (ii) give Neural Partners sole control of the defense and settlement, and (iii) provide reasonable cooperation at Neural Partners' expense.

17.3 Exclusions

Neural Partners has no obligation under Section 17.2 to the extent a claim arises from: (a) Client Data, Product Data, AI Inputs, or AI Outputs; (b) any modification of the Services not made by Neural Partners; (c) combination of the Services with materials, products, or processes not provided by Neural Partners where the claim would not have arisen but for the combination; (d) use of the Services in violation of these Terms, the AUP, or applicable law; or (e) use of any version of the Services that Neural Partners has notified you to discontinue. If the Services become, or in Neural Partners' opinion are likely to become, the subject of an infringement claim, Neural Partners may, at its option and expense: (1) procure for you the right to continue using the Services; (2) modify or replace the Services so they are non-infringing while remaining substantially functionally equivalent; or (3) terminate the affected Services and refund any prepaid, unused fees on a pro-rated basis. This Section 17.2 states Neural Partners' entire liability, and your exclusive remedy, for any third-party infringement claim.

18. Term and Termination

These Terms apply from the date you first access the Services and continue until terminated. You may cancel a subscription at any time through your Account settings or by contacting us; cancellation takes effect at the end of the then-current billing period. We may suspend or terminate your access to the Services: (a) for material breach of these Terms, the AUP, or the MSA that is not cured within fifteen (15) days after written notice (or immediately for breaches that pose a security, legal, or operational risk); (b) for non-payment; (c) for suspected fraudulent or unlawful activity; or (d) where required by law or by a third-party provider. Upon termination: (i) your right to access the Services will cease; (ii) for paid subscribers, you will have thirty (30) days to export Client Data, after which Client Data may be permanently deleted unless retention is required by law; (iii) you remain liable for all fees incurred prior to termination; and (iv) no refunds will be provided for unused portions of your subscription except as expressly required by these Terms or applicable law. Sections that by their nature should survive termination will survive, including Sections 9.4, 12, 13, 15, 16, 17, 21, and 22.

19. Copyright Policy (DMCA)

Neural Partners respects the intellectual property rights of others and expects users of the Services to do the same. In accordance with the Digital Millennium Copyright Act of 1998 ('DMCA'), we will respond to clear notices of alleged copyright infringement. Notices of claimed infringement should be sent to our designated agent and must include:

  • A physical or electronic signature of the copyright owner or person authorized to act on their behalf
  • Identification of the copyrighted work claimed to have been infringed
  • Identification of the allegedly infringing material and information reasonably sufficient to permit us to locate it
  • Your address, telephone number, and email address
  • A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law
  • A statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf Send DMCA notices to our Designated Agent, registered with the U.S. Copyright Office: Neural Copyright Compliance Agent Neural Partners Inc. 390 NE 191st St, STE 65820 Miami, FL 33179 Phone: (802) 990-3883 Email: legal@neuralpartners.ai Copyright Office Registration Number: DMCA-1073222 Under 17 U.S.C. § 512(f), any material misrepresentation in a DMCA notice may subject you to liability for damages. We will terminate, in appropriate circumstances, the accounts of users who are repeat infringers.

20. Electronic Communications and Notices

For contractual purposes, you (a) consent to receive communications from Neural Partners in electronic form (via email, Account dashboard, or posting on the Website), and (b) agree that all terms, agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications would satisfy if in writing. Notices to Neural Partners must be sent to legal@neuralpartners.ai or to our mailing address, with a copy via https://www.neuralpartners.ai/contact-us/.

21. Dispute Resolution; Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO ARBITRATE DISPUTES WITH NEURAL PARTNERS AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF.

21.1 Governing Law

These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict of law provisions, and, where applicable, the United Nations Convention on Contracts for the International Sale of Goods is expressly disclaimed. The Federal Arbitration Act, 9 U.S.C. § 1 et seq., governs the interpretation and enforcement of the Arbitration Agreement in this Section 21.

21.2 Informal Dispute Resolution

Before initiating arbitration or any small-claims action, you and Neural Partners agree to first try in good faith to resolve any dispute informally. The party initiating a dispute must send written notice describing the dispute and the relief sought to legal@neuralpartners.ai (or by mail to Neural Partners Inc., Attn: Legal, 390 NE 191st St, STE 65820, Miami, FL 33179), and the parties will personally meet and confer (telephonically or by videoconference) within forty-five (45) days. Completion of this informal process is a condition precedent to commencing arbitration. The statute of limitations and any filing-fee deadlines are tolled during this process.

21.3 Binding Arbitration

Except as set forth below, any dispute arising out of or relating to these Terms or the Services that is not resolved informally will be resolved exclusively by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules (for claims under $250,000) or its Comprehensive Arbitration Rules (for larger claims), available at www.jamsadr.com. The arbitration will be conducted in the county where you reside or, if you reside outside the United States, in Miami-Dade County, Florida. Judgment on the award may be entered in any court of competent jurisdiction.

21.4 Exceptions to Arbitration

This arbitration requirement does not apply to: (a) small-claims actions brought on an individual basis and within the small-claims court's jurisdiction; (b) actions seeking equitable relief for actual or threatened infringement, misappropriation, or violation of intellectual property rights; or (c) reporting violations of law to government agencies.

21.5 Class Action Waiver

YOU AND NEURAL PARTNERS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. If a court finds the class-action waiver unenforceable as to any specific claim or request for relief, only that claim or request shall be severed and may be litigated in the state or federal courts located in Miami-Dade County, Florida. All other disputes shall proceed in arbitration.

21.6 Jury Trial Waiver

EXCEPT AS PROVIDED IN SECTION 21.4, YOU AND NEURAL PARTNERS WAIVE ANY CONSTITUTIONAL OR STATUTORY RIGHT TO SUE IN COURT AND TO HAVE A TRIAL BY A JUDGE OR JURY.

21.7 30-Day Right to Opt Out

You have the right to opt out of the arbitration and class-action waiver provisions of this Section 21 by sending written notice within thirty (30) days of first becoming subject to these Terms to legal@neuralpartners.ai or to Neural Partners Inc., 390 NE 191st St, STE 65820, Miami, FL 33179. Your notice must include your name, address, and a clear statement that you wish to opt out of the arbitration agreement. Opting out has no effect on the rest of these Terms.

21.8 Forum for Non-Arbitrable Claims

For any claim not subject to arbitration under this Section 21, the parties consent to exclusive jurisdiction and venue in the state and federal courts located in Miami-Dade County, Florida.

22. General Provisions

22.1 Entire Agreement

These Terms, together with the Privacy Policy, the AUP, any applicable order forms, SOWs, the MSA (for Neural Core users), and other legal notices published on the Website, constitute the entire agreement between you and Neural Partners regarding the Services and supersede all prior or contemporaneous agreements on the subject matter.

22.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

22.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by Neural Partners.

22.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent, and any attempted assignment in violation is void. We may assign these Terms without restriction, including in connection with a merger, acquisition, financing, or sale of assets.

22.5 Force Majeure

Neural Partners shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, government actions, internet or telecommunications failures, third-party service outages, pandemics, or cybersecurity incidents.

22.6 Relationship of the Parties

Nothing in these Terms creates a partnership, joint venture, agency, fiduciary, or employment relationship between you and Neural Partners. Each party is an independent contractor.

22.7 Export Compliance

The Services may be subject to U.S. export-control and sanctions laws. You agree not to export, re-export, or transfer the Services or any underlying technology in violation of U.S. export laws, and you represent that you are not located in, under the control of, or a national or resident of any country or party subject to U.S. embargo or sanctions.

22.8 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

23. Changes to These Terms

We reserve the right to modify these Terms at any time. If we make material changes that adversely affect paying subscribers' rights or obligations, we will provide at least thirty (30) days' prior notice by updating the 'Last Updated' date and by providing additional notice such as a prominent Website announcement, in-product notification, or email. For all other changes, the updated Terms take effect on the 'Last Updated' date. Your continued use of the Services after changes become effective indicates your acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Services before they take effect; for paid subscribers, you may cancel during the notice period and receive a pro-rated refund of any prepaid, unused fees for the remainder of the then-current billing period.

24. Contact Us

If you have questions about these Terms, please contact us:

Neural Partners Inc.

  • Email (general): team@neuralpartners.ai
  • Email (legal): legal@neuralpartners.ai
  • Email (privacy): privacy@neuralpartners.ai
  • Phone: (802) 990-3883
  • Contact form: neuralpartners.ai/contact-us

Mailing Address: 390 NE 191st St, STE 65820, Miami, FL 33179

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