Last Updated: May 24, 2025

This page explains the rights available to users under the California Consumer Privacy Act (CCPA) and similar privacy regulations. It also outlines how Neural Partners LLC collects, uses, and shares personal data - including information collected through our AI-powered chat widget.

Neural Partners is committed to transparency and responsible data practices. This page explains your rights under U.S. state data privacy laws, including those in California, Colorado, Connecticut, Virginia, Utah, and Texas. It also describes how to exercise these rights.

_{1. Personal Information We Collect}

We may collect the following categories of personal information:

• Identifiers: Name, email address (if provided), IP address, device ID
• Internet Activity: Pages visited, referring URLs, browser type, session metadata
• Chat Content: Messages submitted via our AI chat widget, and corresponding AI responses
• Technical Metadata: Thread ID, timestamps, geolocation, cookies, user agent
• Marketing Data: If you opt in to emails or provide contact info for follow-up

We do not sell personal information. However, we may use manually uploaded contact info (e.g., email or IP address) for advertising purposes such as Customer Match on Google or Meta.

_{2. How We Use This Information}

We use this information to:

• Provide and personalize digital services
• Enable chat continuity and analyze user experience
• Identify and resolve performance issues
• Create custom audiences for advertising (manual upload only)
• Improve our website through aggregated analytics

For more, see our Privacy Policy.

3. Your Rights

If you are a resident of California or another region with similar laws, you have the right to:

a. Know

Request a summary of the categories and specific pieces of personal information we have collected about you.

b. Delete

Request deletion of the personal information we have collected about you.

Note: If you used our AI chat tool anonymously (without name or email), we may not be able to identify or delete your session data.

c. Opt Out

You may opt out of:

• Targeted advertising using your contact information
• Future email communications

d. Correct

Request that we correct inaccurate personal information we maintain about you.

e. Non-Discrimination

We will not deny services, charge different prices, or provide a different quality of service if you exercise your privacy rights.

4. Submitting a Request

You may submit a data rights request by emailing us at:
team@neuralpartners.ai

Please include:

• The nature of your request
• The email address used (if applicable)
• Any supporting context to help us locate your data

We may verify your identity before completing your request.

5. Authorized Agents

You may authorize someone to submit a request on your behalf by providing written permission, proof of identity, and proof of authorization.

6. Data Retention

We retain chat interactions, metadata, and other collected information indefinitely unless deletion is requested. Anonymous sessions may not be individually retrievable.

7. Policy Updates

We may update this Privacy Rights policy as regulations evolve. A new effective date will be posted with each update.

8. Contact Us

Neural Partners LLC
South Burlington, VT, USA
Email: team@neuralpartners.ai

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