Last Updated: May 24, 2025

This Cookie Policy explains how Neural Partners LLC ("we," "us," or "our") uses cookies and similar technologies on our website. This includes how we use cookies in connection with our AI-powered chat widget, analytics tools, and marketing services.

_{1. What Are Cookies?}

Cookies are small text files placed on your device when you visit a website. They allow a website to recognize your device and remember certain information about your visit, such as preferences or activity history. We use both session and persistent cookies.

_{2. Types of Cookies We Use}

a. Strictly Necessary Cookies

These are essential for the basic operation of our site. They include:

• Site access and load balancing
• Chat session continuity (e.g., thread ID, device ID)

b. Performance Cookies

These help us understand how visitors interact with our website by collecting:

• Browser type and user agent
• Time spent on pages
• Pages visited and click paths

We use this data to detect and fix issues, improve speed and usability, and measure performance.

c. Functional Cookies

Used to enhance functionality, including:

• Remembering language preferences or location (if applicable)
• Keeping chatbot sessions active across page loads

d. Analytics & Research Cookies

We analyze trends and user behavior to improve our offerings:

• Identifying drop-off points in chat experiences
• Clustering users based on site or chatbot behavior
• Gathering anonymized usage statistics

e. Advertising Cookies (Manual Use)

While we do not use automated third-party advertising cookies, we may:

• Upload hashed email or IP data to platforms like Google or Meta for audience targeting (Customer Match)
• Track conversion events for internal campaign measurement

We do not sell personal information or use real-time tracking pixels for ad retargeting.

_{3. Use of Cookies in AI-Powered Chat Widget}

Our AI chat widget relies on cookies and local storage to:

• Maintain session continuity and context (e.g., chat thread ID, device ID)
• Enable responsive UX across reloads or site transitions
• Improve accuracy of responses by remembering current session data

No personal information is stored in cookies unless explicitly provided (e.g., name/email) and consented.

4. Managing Your Cookie Preferences

We currently do not offer a cookie management interface on our site. You can control or delete cookies using your browser settings. For detailed instructions, visit:

• https://www.aboutcookies.org
• https://www.allaboutcookies.org

Note: Disabling some cookies may affect the functionality of the chat widget and session continuity.

Opt Out of Targeting

You may opt out of interest-based advertising from participating companies via:

Note: Disabling cookies may impact site functionality.

• Network Advertising Initiative
• Digital Advertising Alliance
• Google Ads: Google Ad Settings
• LinkedIn: Adjust ad preferences in your LinkedIn account

Our website does not currently respond to “Do Not Track” browser signals. However, users can manage third-party tracking through the opt-out links above.

5. Updates to This Policy

We may update this Cookie Policy to reflect changes in technology, legal requirements, or our practices. The "Effective Date" will reflect the latest version. Continued use of our site constitutes your acceptance of this policy.

6. Contact Us

If you have any questions about our use of cookies, please contact us:

Neural Partners LLC
South Burlington, VT, USA
Email: team@neuralpartners.ai

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