Privacy Policy

Guiding Principles

Neural Partners LLC ("Neural Partners," "we," "us," or "our") takes your privacy seriously and is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and store personal information when you interact with our website at www.neuralpartners.ai (the "Website") and our services.

Any data that relates to an identified or identifiable individual is "personal information" — such as your name, email address, or IP address. By using the Website or our services, you consent to our use of your personal information as described in this Privacy Policy. You can withdraw your consent at any time by stopping your use of the Website or as specified in the "Your Privacy Rights" section below.

This Privacy Policy does not apply to third-party websites we may link to. We encourage you to read their privacy policies before interacting with them.

Scope of This Policy

This Privacy Policy applies to information collected through:

• Our website at www.neuralpartners.ai
• Our chat assistant (Sasha) and contact forms
• Our newsletter and marketing communications
• Initial inquiries about our services

Other Neural Partners Services:

• Client Services: If you are a Neural Partners client, the handling of your business data is governed by your service agreement and any applicable Data Processing Agreement (DPA).
• Neural Core Platform: If you use Neural Partners technology products, data handling is governed by your platform agreement.
• Ecommerce Platform: If you are a consumer shopping on a website powered by Neural Partners technology, please refer to the Platform Privacy Policy displayed on that website.

For questions about which policy applies to you, contact privacy@neuralpartners.ai.

Personal Information We Collect

Neural Partners collects the following categories of personal information:

Identifiers

Name, email address, phone number, company name, job title, IP address, device identifiers, and account credentials.

Commercial Information

Records of services purchased or considered, business needs, marketing goals, project requirements, and billing information.

Internet or Electronic Network Activity

Browsing history, pages visited, time on site, clicks, scrolls, search queries, navigation patterns, referral sources, and information about your interaction with our Website.

Device and Technical Information

Browser type and version, operating system, screen resolution, and device type.

Geolocation

Approximate geographic location based on IP address.

Communication Data

Records of your communications with us, including emails, chat transcripts with our AI assistant, and support requests.

Privacy Signals

Browser privacy preferences including Global Privacy Control (GPC) signals.

How We Collect Personal Information

Information You Provide

When you fill out contact forms, subscribe to our newsletter, use our chat assistant, or communicate with us directly.

Information Collected Automatically

When you visit our Website, we automatically collect usage data, device information, and privacy signals through cookies and server-side analytics.

Information from Third Parties

We may receive information from social media platforms, business partners, and publicly available sources such as business directories and professional networks.

How and Why We Use Personal Information

Service Delivery

To provide, maintain, and improve our services; respond to inquiries; and provide customer support.

Communication

To send service updates, respond to questions, and provide technical assistance.

Marketing

To send newsletters, promotional materials, and marketing communications (with your consent). You can unsubscribe at any time using the link in our emails.

Analytics and Improvement

To analyze usage patterns, improve user experience, identify technical issues, and optimize our Website and services.

Advertising Measurement

To measure the effectiveness of our advertising campaigns through platforms like Google Ads and Meta.

AI-Powered Features

To provide conversational assistance through our chat assistant (Sasha) and personalize your experience.

Legal and Compliance

To comply with legal obligations, protect our rights, and ensure the security of our systems.

How We Share Personal Information

Service Providers

We share personal information with vendors who help us provide our services. Over the last twelve (12) months, we have shared personal information with the following service providers:

Sentry (Error Monitoring)
Sentry receives technical error data (error messages, stack traces, device information) to help us diagnose and fix issues. This is an essential service for website security and stability.
Privacy Policy: https://sentry.io/privacy/

Google Analytics / Google Ads
We send conversion and analytics data to Google to measure website performance and advertising effectiveness. This data is matched using hashed identifiers.
Opt-out: Install the Google Analytics opt-out browser add-on
Privacy Policy: https://policies.google.com/privacy

Meta (Facebook/Instagram)
We send conversion data to Meta through their Conversions API to measure advertising effectiveness.
Opt-out: Enable Global Privacy Control (GPC) in your browser
Privacy Policy: https://www.facebook.com/privacy/policy/

Klaviyo
We share engagement data for email marketing optimization.
Opt-out: Use the unsubscribe link in any email, or contact us
Privacy Policy: https://www.klaviyo.com/legal/privacy-notice

Anthropic (AI Services)
Our chat assistant uses Anthropic's Claude AI. Chat messages are processed to generate responses. Anthropic does not use data submitted through the API to train their models.
Privacy Policy: https://www.anthropic.com/privacy

Data Sharing for Advertising ("Sale" Under CCPA)

Under certain privacy laws like the California Consumer Privacy Act (CCPA), sharing personal information with advertising partners for cross-context behavioral advertising may be considered a "sale," even when no money changes hands.

We share data with advertising platforms (Google, Meta) for the purpose of measuring and optimizing our advertising campaigns.

Over the last twelve (12) months, we have shared the following categories of personal information with advertising partners:

• Identifiers (hashed email, IP address)
• Internet activity (page views, form submissions, conversion events)

To opt out of this sharing:

• Enable Global Privacy Control (GPC) in your browser
• Use our cookie consent banner to decline analytics
• Contact us at privacy@neuralpartners.ai

When you opt out, we will not share your information with advertising platforms.

Business Transfers

In the event that Neural Partners sells or transfers a portion of its business, user information may be transferred as part of the transaction.

Compliance with Law

We may disclose personal information when required by law, to protect our rights, or to ensure the safety of our users.

With Consent

We will share your information with third parties when you explicitly authorize us to do so.

Unaffiliated Third Parties

We do not sell or share personal information with unaffiliated third parties for their direct marketing purposes.

Global Privacy Control (GPC)

We honor the Global Privacy Control (GPC) browser signal. GPC is a technical specification that allows you to express your privacy preferences to websites you visit.

When we detect a GPC signal from your browser, we automatically:

• Treat this as a request to opt out of data sharing for advertising purposes
• Stop sharing your information with advertising platforms (Google Ads, Meta, Klaviyo)
• Store this preference so it persists across your sessions

Neural Partners processes opt-out preference signals in a frictionless manner.

You can enable GPC in supported browsers like Firefox, Brave, or DuckDuckGo, or through browser extensions. Learn more at globalprivacycontrol.org.

Cookies and Tracking Technologies

We use cookies and similar technologies to collect information and improve our services. For detailed information, see our Cookie Policy.

Essential Cookies: Required for website functionality and security. Cannot be disabled.

Analytics Cookies: Used to understand how visitors interact with our Website. Require consent.

You can control cookies through:

• Our cookie consent banner
• Your browser settings
• Global Privacy Control (GPC)

We do not respond to "Do Not Track" browser signals, but we do honor GPC signals as described above.

Automated Decision-Making and AI

We use artificial intelligence and automated systems in the following ways:

Chat Assistant (Sasha)

Our Website features an AI-powered chat assistant powered by Anthropic's Claude. When you use the chat:

• Your messages are processed to generate helpful responses
• Chat transcripts are logged for quality improvement
• No automated decisions with legal or significant effects are made based on chat interactions

Analytics and User Grouping

We use automated systems to analyze usage patterns, group users into behavioral segments, and identify technical issues. These processes help us improve our services but do not make decisions that produce legal or similarly significant effects on individuals.

Advertising Optimization

When you have not opted out, we share conversion data with advertising platforms that use automated systems to measure ad effectiveness and optimize delivery.

Protecting Your Personal Information

We implement security measures designed to protect your information from unauthorized access, disclosure, or destruction:

• Encryption of data in transit and at rest
• Access controls and authentication requirements
• Regular security assessments
• Employee training on data protection

Our services are hosted within Amazon Web Services (AWS) secure data centers in the United States. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention: We retain your personal information as reasonably necessary to provide services and comply with legal obligations. If you request deletion, we will delete or anonymize your information unless we are required by law to retain it.

Your Privacy Rights

You can control your personal information by contacting us at privacy@neuralpartners.ai. Depending on your location, you may have the following rights:

• Access: Request a copy of personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information in a machine-readable format
• Objection: Object to certain processing of your information
• Withdraw Consent: Withdraw consent where processing is based on consent

California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights:

• Right to Know: Request information about what personal information we collect, use, disclose, and share
• Right to Delete: Request deletion of your personal information
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out: Opt out of the sharing of your personal information for advertising purposes via GPC or by contacting us
• Right to Limit: Limit the use of sensitive personal information
• Right to Non-Discrimination: Not receive discriminatory treatment for exercising your rights

To exercise these rights, contact privacy@neuralpartners.ai. We will verify your identity and respond within 45 days.

Colorado, Connecticut, and Virginia Residents

If you live in Colorado, Connecticut, or Virginia, you have similar rights to California residents. If we deny your request, you have the right to appeal that decision. We will provide information on how to submit an appeal at that time.

Nevada Residents

We do not sell your covered information as defined under Chapter 603A of the Nevada Revised Statutes. If you have questions, contact privacy@neuralpartners.ai.

European Economic Area (EEA) and United Kingdom (UK) Residents

If you are located in the EEA or UK, we process your information based on:

• Consent: You have consented to the use of your information
• Contractual Necessity: We need your information to provide services
• Legal Obligation: We have a legal obligation to process your information
• Legitimate Interests: We have a legitimate interest that is not overridden by your rights

You have additional rights including the right to data portability, the right to restrict processing, and the right to erasure. To exercise these rights, contact privacy@neuralpartners.ai.

Children's Privacy

Our Website is not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will delete that information.

International Data Transfers

Your information may be transferred to and processed in the United States, which may have different data protection laws than your country of residence. By using our Website, you authorize this transfer.

Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. If we make material changes, we will post a prominent notice on our Website and update the "Last Updated" date. Your continued use of the Website after changes indicates your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights:

For general inquiries: team@neuralpartners.ai