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Leave a comment on a project

Post a comment on a customer's project in Neural Core, to keep notes and conversation about the project in one thread for your team.

Verified Sources: NPW-6478, NPW-8996

Comments are a thread on a customer’s project for your team in Core.

Steps

  1. In the sidebar, select Projects & Lists.

  2. Select the customer’s list.

  3. Select the Comments tab.

  4. In the box that reads “Write a note for your team…”, type your comment.

    The Comments tab with an empty box reading Write a note for your team, a Post button, and the note that only your team sees comments

  5. Select Post.

Good to know

How comments are shown

  • Comments show newest first, and staff comments carry a staff pill.
  • A comment covers the whole list.
  • A comment can be up to 4,000 characters. A counter appears as you get close.
  • The Comments tab is on both the list’s quick view and its full page. It isn’t available in the Master view.
  • Only your team sees comments. The customer and the people they invited don’t.

Delete a comment

You can delete your own comments. Managers and Admins can delete any comment.

Select Delete on the comment, then confirm. The comment is removed for your whole team and can’t be restored. Delete shows on every comment, so if it isn’t yours and you’re not a Manager or Admin, you’ll see “You cannot delete this comment” after you confirm.

No email goes out

Posting a comment doesn’t send an email to anyone on the project. If someone needs to see it soon, let them know another way.

With a customer looking at the screen

The Comments tab is hidden while Privacy mode is on, so a customer looking at your screen can’t read the thread.