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Connect Claude or ChatGPT to your workspace

Add Neural MCP to Claude or ChatGPT and sign in with your usual login, so your AI assistant can work with your catalog, website and media.

Verified Sources: NPW-4963, NPW-4962

You connect once, from inside Claude or ChatGPT. Nothing is set up in Neural Core, and there’s no key to copy.

Before you start

  • You need a working role in your workspace: Admin, Manager, Marketing or Staff.
  • Your login must belong to one workspace only.
  • You must have signed in to Neural Core at least once, so your login is linked to your workspace.
  • Claude: any plan works, including Free, which allows one custom connector. On Claude Team or Enterprise, an owner of your Claude organization adds the connector first.
  • ChatGPT: drafting website changes and adding media need ChatGPT Business or Enterprise. On ChatGPT Pro your assistant can search your catalog but can’t draft changes. On Business, only your ChatGPT workspace admins or owners can add the connector.

Steps

Claude (Free, Pro or Max)

  1. Open Customize > Connectors.
  2. Select Add, then Add custom connector.
  3. Name it Neural MCP and paste https://mcp.neuralpartners.ai/mcp.
  4. Select Continue, then Add.
  5. Select Connect and sign in with your Neural Partners login.
  6. Ask a question about your catalog to check that it works.

Claude Team or Enterprise

  1. A Claude organization owner opens Organization settings > Connectors, selects Add, then Custom (choose Web if asked), and adds https://mcp.neuralpartners.ai/mcp.
  2. Each person opens Customize > Connectors, finds Neural MCP (labelled Custom) and selects Connect.
  3. Sign in with your Neural Partners login.

ChatGPT (web only)

  1. Open Plugins, select +, then Add custom MCP server.
  2. Name it Neural MCP. Under Connection, paste https://mcp.neuralpartners.ai/mcp.
  3. Set authentication to OAuth.
  4. Tick I understand and want to continue, then select Create as a plugin.
  5. Sign in with your Neural Partners login when the sign-in window opens.

Good to know

One address for everyone

Every workspace uses the same address. Your sign-in decides which workspace your assistant reaches, and it reaches yours only.

What your role allows

  • Any working role can ask about the catalog and promotions, read your website and list your media library.
  • Drafting website changes and adding media need the Marketing role or higher. With the Staff role, your assistant tells you: “Staging website changes needs the Marketing role or higher on this showroom. Ask a showroom admin to change your role.”

If your assistant can’t connect

Your assistant reads out a plain sentence instead of an error code.

  • “View-only accounts cannot connect an assistant. Ask a showroom admin for a working role.” This only affects older accounts: view-only is a retired role and can’t be given to new users. An Admin changes your role to Staff or above, then you connect again.
  • “Your account belongs to more than one showroom, so we cannot pick one automatically. Ask your administrator to leave you on a single showroom, then reconnect.” Ask your administrator to leave you on a single workspace, then connect again.
  • “This login is not linked to a showroom yet. Sign in to your Neural Partners showroom dashboard once, then reconnect.” Sign in to Neural Core in a browser once, then connect again.
  • “Your access to this showroom has been turned off. Ask a showroom admin to turn it back on, then reconnect.” Your user has been disabled. An Admin selects Re-enable user in Settings > Users & Access, then you connect again.
  • It says your workspace is not active and to ask your administrator to reactivate it. This is about your account, not the connection. Ask your administrator to reactivate the workspace, then connect again.
  • “This workspace has used its monthly AI allocation.” Contact Neural Partners to have the allocation raised.
  • Sign-in fails with “Authorization failed”. Update Claude or ChatGPT and connect again.
  • A tool stops working after a Neural MCP update (ChatGPT). ChatGPT keeps a fixed copy of the connector’s tools. Ask your ChatGPT admin to refresh the app’s actions in Workspace settings > Apps.

A shopper account from your website can’t connect. Use your team login.

Remove someone’s access

In Neural Core, go to Settings > Users & Access, select the person, then select Disable user. Access stops immediately: the next thing their assistant asks is refused, even if it’s still connected. There’s no key to cancel.

Usage

Each request your assistant makes counts against your workspace’s monthly allocation.